Andrea Kracht is a sixth generation member of the owning family and delegate of the board of directors of the Hotel Baur au Lac since 1990.
He is a member of the Executive Committee of The Leading Hotels of the World since 1999 and served as Vice Chairman since 2000. He was appointed to the position of Chairman in November 2010. Andrea Kracht serves on the Compensation Committee as well as on the Audit Committee of LHW. He is a member of the Quality Committee of Leading Quality Assurance.
Andrea Kracht was born in Zurich, Switzerland. He attended the renowned International School of Le Rosey in Rolle and Gstaad, Switzerland, where he graduated in 1977 with the French Baccalauréat. In 1981, he was awarded the diploma from the École Hôtelière in Lausanne. He visited a management program at Cornell University, Ithaca, NY in 1986.
After completing his academic studies, Andrea Kracht began his hotel career by working in a variety of capacities in several properties such as the Badrutt's Palace Hotel, St. Moritz, Hotel Hermitage, Monte-Carlo, Claridge's, London, Hotel Ritz, Paris, The Mansion on Turtle Creek, Dallas, Hotel Plaza-Athénéé and Grand Bay Hotel, New York.
Chief Executive Officer
Ted Teng was appointed president and chief executive officer of The Leading Hotels of the World, Ltd. in September 2008. In his position, Mr. Teng oversees and directs all aspects of business strategy, operations, and performance growth for the premier luxury hospitality organization. The company, which represents over 430 predominantly independent hotels, provides global sales, marketing and distribution services through an expansive network of worldwide sales and reservations offices. Based at the company’s headquarters in New York, Mr. Teng also holds a seat on the board of directors.
Since joining The Leading Hotels of the World, Mr. Teng has developed and begun executing a detailed five-year business plan which focuses on strengthening the brand and driving increased revenue to member hotels. Within the plan, he has also asserted the crucial importance of dedication and adherence to quality, in the firm belief that by elevating the overall level among the collection, all hotels will benefit. Taking as his motto “Preserve, Enhance, and Invent,” he seeks to honor and uphold the more than eight-decade-old traditions of the organization, while innovating to achieve greater strength and success in the future.
Immediately before joining the organization, Mr. Teng was the principal and chief executive officer of Prime Opus Partners, LP, a hotel investment and operations firm he founded in 2006. In 2005/2006, he served as executive-in-residence and was actively involved through various volunteer leadership roles at the School of Hotel Administration, Cornell University.
Throughout his 30-year career in the hospitality industry, Mr. Teng has been responsible for the growth of some of the most prominent brands in the world. For five years he was president, chief operating officer of Wyndham International, Inc., where he oversaw the core branded hotel products, as well as the company’s third-party management operations, comprised of over 200 properties generating USD 2.5 billion in annual revenue.
He also served as president, Asia-Pacific, for Starwood Hotels & Resorts Worldwide, Inc., immediately following the merger of Starwood Lodging, Westin, and Sheraton. He oversaw the integration of that company’s branded hotel operations in the region, and was responsible for the operating and financial performance of over 70 hotels and resorts in 17 countries. New projects executed during Mr. Teng’s tenure included the St. Regis in Shanghai, the first international W in Sydney, the highest quality Four Points Hotel in Sydney, the Sheraton in Sapporo, and the Westin Kyoto.
Prior to the Starwood merger, Mr. Teng was the president of Asia-Pacific for Westin Hotels, where he was credited with having achieved significant growth in the number of hotels, including the launch of notable new flagships in Sydney, Melbourne, Guam, Kuala Lumpur, Awaji Island, Taipei, and Shanghai. Before coming to Westin, he was with ITT Sheraton, where he served for 14 years in a variety of senior and strategic capacities in operations, finance and development in North America, Hawaii and Asia. Most notably, Mr. Teng successfully negotiated the first ITT Sheraton equity investment in China in a multi-use project that included today’s St. Regis Beijing.
A graduate of the Cornell University School of Hotel Administration, Mr. Teng has an MBA from the University of Hawaii. Born in Shanghai, China, he grew up in Hong Kong, emigrated to the U.S. at age 13 and became a U.S. citizen soon after.
Senior Vice President & Chief Financial Officer
Daniel Neumann was promoted to the position of senior vice president and chief financial officer for The Leading Hotels of the World, Ltd. in December 2008. He oversees all aspects of accounting, offices services, corporate administration and oversight of business growth and development. Mr. Neumann joined the company in October 1998 and was appointed senior vice president, finance in September 2002.
Prior to joining The Leading Hotels of the World, Ltd. Mr. Neumann was corporate controller for the Lowell Hotel, New York and L’Ermitage, Beverly Hills, where he supervised a USD 40 million renovation of the Beverly Hills property, as well as maintaining all financial aspects of both hotels. He began his career at Pannell Kerr Forster, an international public accounting and consulting firm where he departed in July 1994 as senior manager.
Mr. Neumann holds a Bachelor of Science degree in accounting from Villanova University. He also earned his CPA in November of 1987.
Senior Vice President & Chief Marketing Officer
Shannon Knapp was appointed senior vice president and chief marketing officer for The Leading Hotels of the World, Ltd. in August 2013. She oversees the various marketing divisions, including brand marketing, interactive marketing, web operations, CRM, customer loyalty and public relations.
Ms. Knapp is a results-driven marketing leader with 15 years of experience. She is responsible for aligning business goals with marketing strategies, and providing an expertise that accelerates business performance and generates results.
Prior to joining The Leading Hotels of the World, Ltd., Ms. Knapp served as vice president of marketing for American Express Travel. In this role, she was responsible for leading U.S. customer acquisition and loyalty marketing, branding and public relations strategies, with global oversight of communications and compliance programs.
Previously, she was the director of cardmember marketing, where she led the program, marketing and customer experience strategies for Centurion and Platinum Card member travel programs including Fine Hotels & Resorts.
Ms. Knapp received her Bachelor of Arts in international relations from Colgate University where she studied abroad for a semester in Geneva, Switzerland
Senior Vice President, Human Resources & Organization Development
Patricia Smith was appointed senior vice president of human resources and organization development for The Leading Hotels of the World, Ltd. in May 2009.
Ms. Smith brings vast experience through a number of roles at multi-national organizations. Since 2006, she operated her own firm, The Smith Factor, LLC, providing consultation in organization development, customer service, leadership, and corporate culture.
Previously, Ms. Smith was executive vice president, human resources for Wyndham International. While at Wyndham, she transformed its corporate culture to substantially maximize performance. Ms. Smith also spent 15 years with The Walt Disney Company in a variety of leadership roles.
Ms. Smith holds a B.A. in Communications from Rollins College in Florida and a M.S. in Career and Human Resource Development from Rochester Institute of Technology in New York.
Senior Vice President, Europe, Middle East, Africa & Asia Pacific
Philip Ho was appointed senior vice president of Europe, Middle East, Africa and Asia Pacific in April 2013. He is responsible for revenue generation to member hotels worldwide through the regional sales offices across EMEA and Asia Pacific.
Mr. Ho joined The Leading Hotels of the World, Ltd. in March 2009 as vice president of Asia Pacific. Over the next 4 years, he grew same-store-sales growth to member hotels at a CAGR of 25% and improved the quality of the LHW membership through careful portfolio management and the acceptance of iconic hotels.
Hired for his acute ability to rethink and reinvent business models in dynamic market conditions, he joined The Leading Hotels of the World, Ltd. from his previous role as general manager for ZUJI, the region’s top online travel retailer when it was a part of Sabre Holdings.
Mr. Ho began his career at Singapore Airlines in distribution and revenue management and later joined Starwood Hotels & Resorts, where he left a position as vice president, sales and marketing, Asia Pacific to pioneer ZUJI as director of marketing.
A native of Singapore, Mr. Ho is bi-lingual in English and Chinese. He holds a Bachelor of Science degree from the National University of Singapore.
Senior Vice President,
Scott Boone was appointed Senior Vice President, The Americas, for The Leading Hotels of the World, Ltd. in October 2012. In this capacity, he is responsible for the transformation of business development operations throughout North and South America. Mr. Boone will lead the creation and execution of innovative strategies that drive high-value activities to generate increased revenue for all members in the LHW portfolio.
Most recently, Mr. Boone was Principal at SWB Solutions, a full-service consulting firm that specialized in the global hospitality and travel industries, as well as with customer service businesses. The firm was recognized as a leader in driving top-line financial results across a variety of corporate settings, products, customer segments, and distribution channels.
Prior to launching SWB Solutions, Mr. Boone held a number of sales and marketing leadership positions at both Fortune 500 global market leaders and early stage/emerging entrepreneurial ventures. These organizations included Island Global Yachting, RCI Global Vacation Network, Far&Wide Travel Corporation and Bluegreen Corporation.
Mr. Boone established his foundation in the luxury hospitality industry at Inter-Continental Hotels & Resorts where he spent 22 years in a broad range of senior sales and marketing positions, based at various locations across the United States, as well as in Europe. When he left IHG he was Vice President, Sales & Marketing, N.A. Deluxe Division, which included 97 owned/managed properties in the US, Canada and Mexico.
Mr. Boone holds a B.A. degree in English from Rollins College.
Senior Vice President, Distribution and Reservations Management
Jon Londeen was named senior vice president, distribution and reservations management, in 2007, having served as vice president of reservations management since 2001. Mr. Londeen is responsible for the day-to-day reservations operations of The Leading Hotels of the World, Ltd., as well as maintaining relationships with key suppliers and vendors in the reservations and communications areas. He also works closely with the sales and marketing departments and the regional offices to optimize production through the company’s reservations systems.
Prior to joining The Leading Hotels of the World, Ltd. Mr. Londeen served as director of reservations and global distribution of the Americas for Forte and Meridien Hotels.
Vice President, Membership
Deniz Omurgonulsen was appointed vice president of membership for The Leading Hotels of the World, Ltd. in April 2010. In her role, she is responsible for the overall membership of The Leading Hotels of the World, including managing development, the company’s quality initiative, and business performance for the hotels in the portfolio.
Ms. Omurgonulsen joined the company in March 2005 as strategic planning manager. In 2006, she became director of membership development, and has overseen membership acquisition and retention since then. Ms. Omurgonulsen has been a key member of the Quality Committee which continuously monitors and controls the high level of standards required from all member hotels.
Prior to joining The Leading Hotels of the World, Ltd. Ms. Omurgonulsen worked with Four Seasons Hotels & Resorts in operations based at The Pierre Hotel in New York. In addition to her property responsibilities, she conducted numerous successful corporate-wide training and quality initiatives, including participating in pre-opening hotel training teams and implementing a global e-learning platform.
She graduated with honors from Cornell University’s School of Hotel Administration.
In September 2011 Phil Koserowski was appointed vice president of interactive marketing for the organization. In this position he is responsible for online advertising, web, eCRM, and mobile/emerging platform development.
Mr. Koserowski brings more than 16 years of experience in interactive marketing to his current role. Most recently, he served as a partner and interactive marketing director with Ogilvy & Mather. Mr. Koserowski was also vice president interactive marketing at Sotheby’s International Realty where he was responsible for building the interactive marketing department for the global luxury real estate franchise network.
He received his Bachelors Degree in both marketing and computer applications from the University of Notre Dame.
Vice President &
Susan Ziluca was appointed Vice President and General Counsel for The Leading Hotels of the World, Ltd. in December 2013. Mrs. Ziluca joined the company in July 2007 as general counsel. She is responsible for overseeing all legal matters, including all contract work, of the organization.
Ms. Ziluca has more than 25 years of legal experience. She has worked both in private practice and as an in-house attorney with extensive experience in transactional work, general contract and corporate matters.
She graduated from the University of Pennsylvania with a bachelor of arts degree and a masters degree, magna cum laude and suma cum laude, respectively and received her JD degree with honors from Rutgers School of Law, Newark.