Company Overview

Quality Standards

Dedicated to delivering the utmost value to its member hotels, as well as unparalleled hospitality offerings to its discerning clientele, The Leading Hotels of the World, Ltd. consistently evaluates potential and existing member hotels by a demanding set of quality standards. Serving as the benchmark for the luxury hospitality industry, the meticulous criteria by which the company judges and accepts its members are periodically reviewed and revised to adapt to the changing landscape and guest expectations.

Leading Quality Assurance

The Leading Hotels of the World, Ltd. established its product and service standards through Leading Quality Assurance, a joint venture that conducts anonymous property inspections for the world’s most prestigious hospitality organizations. The detailed point system is designed to cover all phases of the guest experience, from reservation to check out, including every aspect of the hotel product from reception, to back-of-house. A recent revamping of the standards criteria has strengthened the original system while integrating new, forward-thinking categories.

“In our efforts to ensure our members excel and outstrip their competition, we undertook a thorough reevaluation of our standards criteria that obliges our hotels to continually deliver an even more outstanding luxury experience to their guests.”

“By enhancing and further defining product standards, and adding staff behavioral factors, we have substantially raised the bar when it comes to demanding and delivering excellence. In order to attain higher scores, hotels definitely have to pay even greater attention to precision, and focus closely on personnel training and empowerment.”

Ted Teng

President & CEO, The Leading Hotels of the World, Ltd.

"By evaluating other noted luxury brands including Mandarin Oriental, Four Seasons and Ritz-Carlton, at LQA we have amassed the most comprehensive set of global benchmarking data in the industry.

"Armed with this information, and using the revised, more exacting set of inspection standards, Leading Hotels is in a unique position to offer its members a distinct advantage, by enabling them to raise their own quality profiles to overmatch their competition."

Trent Walsh

Managing Director, Leading Quality Assurance

History of Authenticity

Throughout its more than 80-year history, The Leading Hotels of the World, Ltd. has always prized the individuality and authenticity of each of its member hotels. This set of standards, reworked to a higher international level, is designed to help them best showcase those qualities, and to attract and retain a loyal clientele in these highly competitive times.

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