Customer Care

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Corporate Headquarters

The Leading Hotels of the World, Ltd.

485 Lexington Ave, New York, NY 10017 U.S.A.
Tel: +1 212 515 5600 | Fax: +1 212 515 5899

Email: info@lhw.com

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Essential Contacts

Reservation Assistance Leaders Club Assistance Sales Offices Group Sales

The Leading Hotels of the World maintains the most comprehensive global network of Reservations and Service Centers in the luxury hotel industry, and our staff of highly trained professionals is available to assist you with:

  • Questions regarding on-line reservations
  • Special arrangements
  • Airport transfers
  • Golf tee time
  • Dinner reservations
  • Spa appointments
  • Fax and e-mail confirmations
  • And much more...
North America

  • United States, Canada, Puerto Rico, & U.S. Virgin Islands

    (1-800) 223-6800 toll free Worldwide
    Fax: (1-407) 681-6141
Africa

  • South Africa

    0-800-997-012 toll free
    Fax: (49-69) 664-19-291
Asia

  • Hong Kong

    800-96-2518 toll free
    Fax: (65) 6737-7557

  • India

    000800-650-1240 toll free
    000800-852-5100 toll free
    Email: sales.india@lhw-offices.com

  • Indonesia

    001-803-65-6609 toll free
    Fax: (65) 6737-7557

  • Japan

    (81-3) 5551-0101
    (0120) 086-230 toll free (Japan only)
    Fax: (81-3) 5551-0105

  • Malaysia

    1-800-80-1006 toll free
    Fax: (65) 6737-7557

  • People's Republic of China

    400-1324-582
    Fax: (65) 6737-7557

  • Philippines

    1-800-1-65-1-0235 toll free
    Fax: (65) 6737-7557

  • Singapore

    (1-800) 737-9955 toll free
    (65) 6737-9955
    Fax: (65) 6737-7557

  • South Korea

    001-800-5210-5131 toll free
    Fax: (81-3) 5210-3805

  • Taiwan

    00801-65-1223 toll free
    Fax: (65) 6737-7557

  • Thailand

    001-800-65-6099 toll free
    Fax: (65) 6737-7557
Central America

  • Costa Rica

    0800-054-2036 toll free

  • Dominican Republic

    1 800-751-3353 toll free

  • El Salvador

    800-6-534 toll free

  • Mexico

    Mexico City
    (52-55) 2122-2770

    Elsewhere
    01-800-0078200 toll free
    Fax: (52-55) 5280-4563

  • Panama

    011 00800-054-0365 toll free
Europe

  • Austria

    00-800-2888-8882 toll free
    0-800-295284 toll free
    Fax: (49-69) 664-19-291

  • Belgium

    00-800-2888-8882 toll free
    0-800-1-21-23 toll free
    Fax: (49-69) 664-19-291

  • Czech Republic

    800-14-20-24 toll free
    Fax: (49-69) 664-19-291

  • Denmark

    00-800-2888-8882 toll free
    Fax: (49-69) 664-19-291

  • France

    00-800-2888-8882 toll free
    0-800-136-136 toll free
    Fax: (49-69) 664-19-291

  • Germany

    00-800-2888-8882 toll free
    0800-8521100 toll free
    Fax: (49-69) 664-19-291

  • Greece

    00-800-39-127-0617 toll free

  • Holland

    00-800-2888-8882 toll free
    0-800-022-11-23 toll free
    Fax: (49-69) 664-19-291

  • Ireland

    00-800-2888-8882 toll free
    1-800-409-063 toll free
    Fax: (49-69) 664-19-291

  • Israel

    180-945-4488 toll free

  • Italy

    00-800-2888-8882 toll free
    800-822005 toll free
    Fax: (39-02) 669-86845

  • Liechtenstein

    0800-551123 toll free
    Fax: (49-69) 664-19-291

  • Luxembourg

    00-800-2888-8882 toll free
    Fax: (49-69) 664-19-291

  • Monaco

    0-800-136-136 toll free
    Fax: (49-69) 664-19-291

  • Norway

    00-800 2888-8882 toll free
    Fax: (49-69) 664-19-291

  • Portugal

    00-800 2888-8882 toll free
    800 780 036 toll free
    Fax: (49-69) 664-19-291

  • Russia

    (7-495) 937-54-37
    Fax: (7-495) 937-54-35

  • Spain

    00-800 2888-8882 toll free
    900-800-217 toll free
    Fax: (49-69) 664-19-291

  • Sweden

    00-800 2888-8882 toll free
    020-321-123 toll free
    Fax: (49-69) 664-19-291

  • Switzerland

    00-800 2888-8882 toll free
    0-800-55-1123 toll free
    Tessin 0800-554-773 toll free
    Fax: (49-69) 664-19-291

  • Turkey

    00-800-39-9075252 toll free
    Fax: (39-02) 6698-6845

  • Ukraine

    0800-300-888 toll free
    Fax: (7-495) 937-54-35

  • United Kingdom

    00-800 2888-8882 toll free
    0800-181-123 toll free
    Fax: (49-69) 664-19-291
Middle East

  • Bahrain

    8000-4086 toll free
    Fax: (971-4) 366-1040

  • Kuwait

    6632-9932 toll free
    Fax: (971-4) 366-1040

  • Qatar

    0-800-971-008 toll free
    Fax: (971-4) 366-1040

  • Saudi Arabia

    800-897-1488 toll free
    Fax: (971-4) 366-1040

  • United Arab Emirates

    800-532-3464 toll free (971-4) 366-1255 Fax: (971-4) 366-1040
Oceania

  • Australia

    Sydney
    (61-2) 9377-8444

    Elsewhere
    (1-800) 222-033 toll free
    Fax: (61-2) 9223-5372

  • New Zealand

    0-800-44-1016
    Fax: (61-2) 9223-5372
South America

  • Argentina

    Buenos Aires
    (54-11) 4129-0000

    Argentinian Provinces
    0-800-333-4611 toll free
    Fax: (54-11) 4129-0033

  • Bolivia

    800 100 598 toll free
    Fax: (54-11) 4129-0033

  • Brazil

    São Paulo
    (55-11) 3171-4000

    Elsewhere
    0800-014-18-19 toll free
    (55-11) 3171-4011

  • Chile

    800-570-277 toll free
    Fax: (54-11) 4129-0033

  • Colombia

    01-800-700-1376 toll free
    Fax: (54-11) 4129-0033

  • Ecuador

    1-800-300-100 toll free
    Fax: (54-11) 4129-0033

  • Paraguay

    009-800-542-0009 toll free
    Fax: (54-11) 4129-0033

  • Peru

    0-800-50781 toll free
    Fax: (54-11) 4129-0033

  • Uruguay

    000-4054-256 toll free
    Fax: (54-11) 4129-0033

  • Venezuela

    0-800-100-5606 toll free
    Fax: (54-11) 4129-0033
Become a member of Leaders Club to enjoy special privileges such as special members only rates, room upgrades, etc. Click here to view Leaders Club FAQ's or contact us via e-mail theleadersclub@lhw.com.
For worldwide sales assistance and information, contact your nearest Leading Hotels Worldwide Sales Office.
North America

  • Chicago

    333 North Michigan Avenue,
    Suite 1816
    Chicago, Illinois 60601-3907 U.S.A.
    Tel: (1-312) 263-7155
    Fax: (1-312) 263-5045
    Lynne Thomsen Rinkoski
    Director, Travel Industry Sales, Midwest Region
    Email: lynne.rinkoski@lhw-offices.com

  • Los Angeles

    233 Wilshire Boulevard, Suite 340
    Santa Monica, California 90401-1258 U.S.A.
    Tel: (1-310) 576-7098
    Fax: (1-310) 576-7099
    Nathalie Debonnet
    Director, Travel Industry Sales, Western Region
    Email: losangeles@lhw-offices.com

  • Mexico

    Jaime Balmes 8 - Mezzanine 9
    Col. Los Morales Polanco
    11510 Mexico, D.F. - Mexico
    Tel: (52) 55-2122-2771
    Fax: (52) 55-5280-4563
    Daniela Shayo
    Director, Spanish Speaking Countries in Latin America
    Email: mexico@lhw-offices.com

  • Miami

    Carol Maldonado
    Senior Director, Travel Industry Sales, North America
    Tel/Fax: (1-561) 395-8740
    Mobile: (1-917) 435-3742
    Email: carol.maldonado@lhw-offices.com

  • New York

    485 Lexington Avenue
    New York, New York 10017 U.S.A.
    Tel: (1-212) 515-5600
    Fax: (1-212) 515-5899
    Email: info@lhw.com

  • San Francisco

    Marie Denebeim
    Sales Manager, Travel Industry Sales, Northwest Region
    Tel: (1-415) 388-3820
    Email: marie.denebeim@lhw-offices.com
Asia

  • Beijing

    Suite 16, 10th floor, Twin Towers (East), B12 Jianguomenwai Avenue
    Chaoyang District, Beijing,100022, China
    Tel: 86 10 5123 5096
    Fax: 86 10 5123 5183
    Ms. Fiza Han
    Director, Sales, China

  • Hong Kong

    Suite 1801, 18th Floor,
    Beautiful Group Tower
    74-77 Connaught Road, Central, Hong Kong
    Tel: (852) 2191-9696
    Fax: (852) 2191-9713

    Director, Greater China
    Email: hongkong@lhw-offices.com

  • Korea

    27th Fl., West Center, Center 1 Bldg. 26 Euljiro 5-gil
    Jung-gu, Seoul 100-210 Korea
    Tel: 82 2 6030 8789
    Fax: 82 2 6030 8779
    Mr. Richard Kim
    Director, Sales

  • Mumbai

    Oxford House
    1st Floor, 15-17 N.F. Road
    Colaba, Mumbai 400001, India
    Tel: (91-22) 6665-1023/1064
    Fax: (91-22) 6665-1025
    Sowmyaragavan Thiumalai
    Director, India
    Email: sales.india@lhw-offices.com

  • Shanghai

    Suite 665, Shanghai Center
    1376 Nanjing Road West
    Shanghai 200040, China
    Tel: (86-21) 6279-8951
    Fax: (86-21) 6279-8952
    Fiza Han
    Director, Sales, China
    Email: shanghai@lhw-offices.com

  • Singapore

    30 Bideford Road, #03-01
    Thongsia Building
    Singapore 229922
    Tel: (65) 6737-6696
    Fax: (65) 6737-7557

    Philip Ho
    Vice President, Asia/Pacific

    Yvonne Chia
    Director, South East Asia

    Email: singapore@lhw-offices.com

  • Tokyo

    9th Floor 6-14-8 Ginza, Chuo-ku
    Tokyo 104-0061, Japan
    Tel: (81-3) 5551-0085
    Fax: (81-3) 5551-0105
    Mr. Kyoji Watanabe
    Director, Japan & Korea
    Email: tokyo@lhw-offices.com
Australia

  • Sydney

    LHW House
    20 York Street
    Sydney 2000, NSW, Australia
    Tel: (61-2) 9377-8400
    Fax: (61-2) 9279-1198
    Katey Matthews
    Director, Australia & New Zealand
    Email: sydney@lhw-offices.com
Europe

  • Frankfurt

    Berliner Strasse 44
    60311 Frankfurt, Germany
    Tel: (49-69) 138-85-100
    Fax: (49-69) 138-85-140
    Michael Lutze
    Director, Germany, Austria, Switzerland & Central Europe
    Email: frankfurt@lhw-offices.com

  • London

    35 King Street
    London EC2V 8EH, England
    Tel: (44-20) 7290-1000
    Fax: (44-20) 7493-7773

    Director, UK, Ireland, Scandinavia & South Africa
    Email: london@lhw-offices.com

  • Madrid

    Victor Andrés Beláunde, No. 6, Oficina 3
    28016 Madrid, Spain
    Tel: (34-91) 55-91-750
    Fax: (34-91) 54-72-977
    Gema Vicedo-Alvarez
    Director, Spain and Portugal
    Email: madrid@lhw-offices.com

  • Milan

    Via G. Fara, 20 (3rd Floor)
    20124 Milan, Italy
    Tel: (39-02) 669-86131
    Fax: (39-02) 669-88783
    Email: milan@lhw-offices.com

  • Moscow

    Tsvetnoy blvd. 25, bld. 3
    Mosenka 2 Business Center
    127051 Moscow, Russia
    Tel: (7-495) 933-28-27
    Fax: (7-495) 937-54-35
    Anastassia Beliakova
    Director, Russia & CIS
    Email: moscow@lhw-offices.com

  • Paris

    6, Rue Halévy, 5th Floor
    75009 Paris, France
    Tel: (33-1) 53-67-10-10
    Fax: (33-1) 53-67-10-20
    Richard McGinnis
    Director, France & Benelux
    Email: paris@lhw-offices.com
Middle East

  • Dubai

    Knowledge Village
    Al Sufouh Road
    Block 19, Office Number T14 (03rd floor)
    Dubai, United Arab Emirates

    Mailing Address:
    P.O. Box 500712
    Knowledge Village
    Dubai, United Arab Emirates

    Tel: (971-4) 366-1255
    Fax: (971-4) 366-1040
    Hatem Chatter
    Director, Middle East
    Email: dubai@lhw-offices.com
South America

  • Buenos Aires

    Juncal 1311, 1st Floor
    C1062AB0 Buenos Aires, Argentina
    Tel: (54-11) 4129-0010
    Fax: (54-11) 4129-0044
    Daniela Shayo
    Director of Spanish Speaking Countries in Latin America
    Email: sales.buenosaires@lhw-offices.com

  • São Paulo

    Av. Paulista 949, 12 Andar - Cj. 122
    01311-917 São Paulo SP, Brazil
    Tel: (55-11) 3171-4030
    Fax: (55-11) 3171-4011
    João Annibale
    Director, Brazil
    Email: saopaulo@lhw-offices.com
Contact our Group Sales professionals for personal assistance and support in the planning and execution of your next business or leisure event.
North America

  • East Coast

    Cathy Gregory, Director Group Sales, Eastern Region
    Virginia, Washington DC, South Carolina, North Carolina, Georgia, Florida
    Tel: (1-912) 268-4570
    cathy.gregory@lhw-offices.com

    Jessica Glazer, Senior Manager, Group Sales
    USA: New York (including Long Island), New Jersey, Massachusetts, New Hampshire, Vermont, Maine
    Tel: (1-212) 515 5723
    Fax: (1-212) 515 5848
    jglazer@lhw.com

    Mary J. Murphy, Senior Manager, Group Sales
    USA: Maryland, Pennsylvania, Connecticut, Rhode Island, Delaware, and financial, legal & insurance corporations in New York City
    Tel: (1-302) 983 9051
    Fax: (1-302) 220 4443
    mary.murphy@lhw-offices.com

  • Mexico

    Tel: (52-55) 2122-2771
    Fax: (52-55) 5280-4563
    groups.mexico@lhw-offices.com

  • Midwest

    Patrick T. Smith, Senior Director, Group Sales, North America
    USA: Alabama, Arkansas, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Michigan, Minnesota, Mississippi, Missouri, Nebraska, N. Dakota, Ohio, Oklahoma, S. Dakota, Tennessee, Texas & Wisconsin. Canadian Provinces: Manitoba, Ontario, Quebec & Saskatchewan.
    Tel: (1-312) 402-8472
    patrick.smith@lhw-offices.com

  • West Coast

    Chris DeVito, Director Group Sales, Western Region
    Southern California, Arizona, Nevada, Colorado, Utah, Idaho, Montana, Wyoming, New Mexico, Alaska & Hawaii
    Sales Office: (1-310) 576-7098
    Direct: 760-704-7117
    chris.devito@lhw-offices.com

    Summer Lindman, Manager, Group Sales, Western Region
    Northern California, Oregon, Washington & Vancouver
    Tel: (1-310) 576-7098
    Fax: (1-310) 576-7099
    summer.lindman@lhw-offices.com
Asia Pacific
Europe
Middle East
South America
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