Dynamic Currency Conversion (DCC) Dynamic Currency Conversion offers an opportunity to generate incremental revenue through enhanced guest services. DCC offers the guests of member hotels the convenience of instant conversion to the currency of their credit card at the time of payment (i.e. check-out). Benefits of the Dynamic Currency Conversion include:
- No Risk. Simplefy absorbs the risk in the event of a currency exchange loss.
- Enhanced Guest Service. Guests benefit from knowing the cost of a hotel stay in their own currency upon check-out.
- Incremental Revenue. Based on the volume of hotel transactions, incremental revenue for members of The Leading Hotels of the World should average approximately EUR 25,000 per year, from the standard foreign exchange margin.
Fraud Prevention Training Credit card fraud costs the hotel industry hundreds of thousands of dollars a year. Fraud Prevention Training provides member hotels the appropriate tools to protect themselves from possible credit card fraud.
- Cost Savings. Proper training can help your staff curb losses for your property by providing instruction in inspection for blocked card numbers, detection of stolen cards, and fraudulent shopper buying patterns.
- Immediate Protection. The service provides real-time detection and protection.
Preferred Credit Card Commission RatesThe Preferred Credit Card Commission Rates program gives member hotels the opportunity to stay abreast of the ever-changing world of credit card processing, by performing a
complimentary audit of your current pricing structure, program placement and compliance, while also evaluating possible downgrading issues. Under the preferred contract with American Express hotels enjoy a very favorable discount rate. Benefits of the Preferred Credit Card Commission Rates include:
- Cost Savings. The results of the complimentary audit will outline various opportunities for member hotels to reduce costs. In addition, the implementation of the new Credit Card processing rates will result in significant savings.
- Convenience. The complimentary audit and preferred rate implementation will be done seamlessly, with no interruption or downtime in your daily business.
Debt Collection ServicesThrough a partnership with Allied National this global program assists member hotels in collecting outstanding debts. Some of the services included:
- Individual Account Manager. Each member hotel will be assigned an account manager in their region.
- Online Account Management. Member hotels will have online access to their account to place claims, view and monitor claims and review monthly status reports.
Processing of Travel Agency Commissions (Voyager Com)Through an agreement with Voyager Com, member hotels have a cost-effective system to process travel agent commission payments. The purpose of this program is to increase business to the hotels, to eliminate losses to the customer due to fluctuating exchange rates, and to facilitate speedier payment of commissions to travel agencies. The cost of the system is $1 per transaction. Benefits of Voyager Com include:
- Global Service. Provides commission payments in virtually every traded currency in the world.
- Seamless PMS Interface. Interfaces with several property management systems, allowing member hotels to reallocate resources within their accounting departments.
- Effortless Payment. Offers the convenience and expediency of local payment service and outstanding customer service.
Hotels simply log on to the Voyager Com web site to receive a listing of their commissionable arrivals for the preceding month. The information is provided in a format that includes all the relevant information on the arrival report currently received from The Leading Hotels of the World, Ltd. All approvals, changes etc. are completed on line via the Voyager Com web site.
In addition to the payment processing system, Voyager Com's Customer Service Center will reply to all travel agent inquiries. Those that cannot be answered by Customer Service will be sent to the hotel for documentation to be provided by the hotel. This process will be managed entirely by Voyager Com, therefore the hotel will not need to liaise with the agents.