Customer Care

Having difficulty completing your online booking? Send us an email and we will be happy to assist you.

Telephone Support

United States, Canada, Puerto Rico, &
U.S. Virgin Islands

Web Support: (1-800) 745-8883 toll free
Voice Reservations: (1-800) 223-6800 toll free

Austria, Belgium, France, Germany, Ireland, Spain, Switzerland, The Netherland and UK

Web Support: 00-800-1010-1111
Voice Reservations: 00-800-2888-8882

Other Countries

Corporate Headquarters

The Leading Hotels of the World, Ltd.

485 Lexington Ave, New York, NY 10017 U.S.A.

Email: info@lhw.com

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Essential Contacts

The Leading Hotels of the World maintains the most comprehensive global network of Reservations and Service Centers in the luxury hotel industry, and our staff of highly trained professionals is available to assist you with:

  • Questions regarding on-line reservations
  • Special arrangements
  • Airport transfers
  • Golf tee time
  • Dinner reservations
  • Spa appointments
  • Fax and e-mail confirmations
  • And much more...
North America
  • United States, Canada, Puerto Rico, & U.S. Virgin Islands


    LHW.com Telephone Support:
    (1-800) 745-8883 toll free

    Voice Reservations:
    (1-800) 223-6800 toll free
Africa
  • South Africa

    0-800-205-340 toll free
    Fax: (49-69) 664-19-291
Asia
  • Hong Kong

    800-96-2518 toll free
    Fax: (65) 6737-7557
  • India

    000800-650-1240 toll free
    000800-852-5100 toll free
    Email: sales.india@lhw.com

  • Indonesia

    001-803-65-6609 toll free
    Fax: (65) 6737-7557
  • Japan

    (81-3) 5551-0101
    Fax: (81-3) 5551-0105
  • Malaysia

    1-800-80-1006 toll free
    Fax: (65) 6737-7557
  • People's Republic of China

    400-1324-582
    Fax: (65) 6737-7557
  • Philippines

    1-800-1-65-1-0235 toll free
    Fax: (65) 6737-7557
  • Singapore

    (1-800) 737-9955 toll free
    (65) 6737-9955
    Fax: (65) 6737-7557
  • South Korea

    001-800-5210-5131 toll free
    Fax: (81-3) 5210-3805
  • Taiwan

    00801-65-1223 toll free
    Fax: (65) 6737-7557
  • Thailand

    001-800-65-6099 toll free
    Fax: (65) 6737-7557
Central America
  • Costa Rica

    0800-054-2036 toll free
  • Dominican Republic

    1 800-751-3353 toll free
  • El Salvador

    800-6-534 toll free
  • Mexico

    Mexico City
    (52-55) 2122-2770

    Elsewhere
    01-800-0078200 toll free
    Fax: (52-55) 5280-4563
  • Panama

    011 00800-054-0365 toll free
Europe
  • * For Other European Countries Not Listed

    In Germany:
    (49-69) 664-19-602
    or Italy:
    (39-02) 66986131
  • Austria

    00-800-2888-8882 toll free
    0-800-295284 toll free
    Fax: (49-69) 664-19-291
  • Belgium

    00-800-2888-8882 toll free
    0-800-1-21-23 toll free
    Fax: (49-69) 664-19-291
  • Czech Republic

    800-05-03-79 toll free
    Fax: (49-69) 664-19-291
  • Denmark

    00-800-2888-8882 toll free
    Fax: (49-69) 664-19-291
  • France

    00-800-2888-8882 toll free
    0-800-136-136 toll free
    Fax: (49-69) 664-19-291
    For assistance with Reservations via Internet: 00800 1010 1111
  • Germany

    00-800-2888-8882 toll free
    0800-8521100 toll free
    Fax: (49-69) 664-19-291
  • Greece

    00-800-39-127-0617 toll free
  • Holland

    00-800-2888-8882 toll free
    0-800-022-11-23 toll free
    Fax: (49-69) 664-19-291
  • Ireland

    00-800-2888-8882 toll free
    1-800-409-063 toll free
    Fax: (49-69) 664-19-291
  • Israel

    180-945-4488 toll free
  • Italy

    00-800-2888-8882 toll free
    800-822005 toll free
    Fax: (39-02) 669-86845
  • Liechtenstein

    0800-551123 toll free
    Fax: (49-69) 664-19-291
  • Luxembourg

    00-800-2888-8882 toll free
    Fax: (49-69) 664-19-291
  • Monaco

    0-800-136-136 toll free
    Fax: (49-69) 664-19-291
  • Norway

    00-800 2888-8882 toll free
    Fax: (49-69) 664-19-291
  • Portugal

    00-800 2888-8882 toll free
    800 780 036 toll free
    Fax: (49-69) 664-19-291
  • Russia

    (7-495) 937-54-37
    Fax: (7-495) 937-54-35
  • Spain

    00-800 2888-8882 toll free
    900-800-217 toll free
    Fax: (49-69) 664-19-291
    For assistance with Reservations via Internet: 00800 1010 1111
  • Sweden

    00-800 2888-8882 toll free
    020-321-123 toll free
    Fax: (49-69) 664-19-291
  • Switzerland

    00-800 2888-8882 toll free
    0-800-55-1123 toll free
    Tessin 0800-554-773 toll free
    Fax: (49-69) 664-19-291
  • Turkey

    00-800-39-9075252 toll free
    Fax: (39-02) 6698-6845
  • Ukraine

    0800-300-888 toll free
    Fax: (7-495) 937-54-35
  • United Kingdom

    00-800 2888-8882 toll free
    0800-181-123 toll free
    Fax: (49-69) 664-19-291
Middle East
  • Bahrain

    8000-4086 toll free
    Fax: (971-4) 366-1040
  • Kuwait

    6632-9932 toll free
    Fax: (971-4) 366-1040
  • Qatar

    00800-971-008 toll free
    Fax: (971-4) 366-1040
  • Saudi Arabia

    800-897-1488 toll free
    Fax: (971-4) 366-1040
  • United Arab Emirates

    800-532-3464 toll free (971-4) 366-1255 Fax: (971-4) 366-1040
Oceania
  • Australia

    Sydney
    (61-2) 9377-8444

    Elsewhere
    (1-800) 222-033 toll free
    Fax: (61-2) 9223-5372
  • New Zealand

    0-800-44-1016
    Fax: (61-2) 9223-5372
South America
  • Argentina

    Buenos Aires
    (54-11) 4129-0000

    Argentinian Provinces
    0-800-333-4611 toll free
    Fax: (54-11) 4129-0033
  • Bolivia

    800 100 598 toll free
    Fax: (54-11) 4129-0033
  • Brazil

    São Paulo
    (55-11) 3171-4000

    Elsewhere
    0800-014-18-19 toll free
    (55-11) 3171-4011
  • Chile

    800-570-277 toll free
    Fax: (54-11) 4129-0033
  • Colombia

    01-800-700-1376 toll free
    Fax: (54-11) 4129-0033
  • Ecuador

    1-800-300-100 toll free
    Fax: (54-11) 4129-0033
  • Paraguay

    009-800-542-0009 toll free
    Fax: (54-11) 4129-0033
  • Peru

    0-800-50781 toll free
    Fax: (54-11) 4129-0033
  • Uruguay

    000-4054-256 toll free
    Fax: (54-11) 4129-0033
  • Venezuela

    0-800-100-5606 toll free
    Fax: (54-11) 4129-0033
Become a member of Leaders Club to enjoy special privileges such as special members only rates, room upgrades, etc. Click here to view Leaders Club FAQ's or contact us via e-mail theleadersclub@lhw.com.
For worldwide sales assistance and information, contact your nearest Leading Hotels Worldwide Sales Office.
North America
  • Chicago

    Tel: (+1 312) 404 5517
    Fax: (+1 312) 263 5045
    Lynne Thomsen Rinkoski
    Director, Travel Industry Sales, Midwest U.S. and Canada
    Email: lynne.rinkoski@lhw.com
  • Los Angeles

    233 Wilshire Boulevard, Suite 340
    Santa Monica, California 90401-1258 U.S.A.
    Tel: (+1 310) 576 7098
    Fax: (+1 310) 576 7099
    Remy Papazian
    Director, Travel Trade, Western Region
    Email: losangeles@lhw.com
  • Mexico

    Jaime Balmes 8 - Mezzanine 9
    Col. Los Morales Polanco
    11510 Mexico, D.F. - Mexico
    Tel: (+52 55) 2122 2771
    Fax: (+52 55) 5280 4563
    Daniela Shayo
    Director of Spanish Speaking Countries in Latin America
    Email: sales.buenosaires@lhw.com
  • New York

    485 Lexington Avenue
    New York, New York 10017 U.S.A.
    Tel: (+1 212) 515 5600
    Fax: (+1 212) 515 5899
    Email: info@lhw.com
Asia
  • Beijing

    Suite 16, 10th floor,
    Twin Towers (East),
    B12 Jianguomenwai Avenue
    Chaoyang District,
    Beijing, 100022, China
    Tel: (+86 10) 5123 5096
    Fax: (+86 10) 5123 5183
    Fiza Han
    Director, China
    Email: beijing@lhw.com
  • Hong Kong

    Suite 1801, 18th Floor,
    Beautiful Group Tower
    74-77 Connaught Road, Central, Hong Kong
    Tel: (+852) 2191 9696
    Fax: (+852) 2191 9713
    Nancy Cheung
    Director, Sales, Hong Kong & Taiwan
    Email: hongkong@lhw.com
  • Mumbai

    DBS Heritage House
    Suite #214, Prescott Road,
    Fort, Mumbai 400001, India
    Tel: (+91) 22 40779214 / 9234
    Deepak Arora
    Director, India
    Email: sales.india@lhw.com
  • Seoul

    27th Fl., West Center,
    Center 1 Bldg. 26 Euljiro 5-gil
    Jung-gu, Seoul 100-210 Korea
    Tel: (+82 2) 6030 8789
    Fax: (+82 2) 6030 8779
    Richard Kim
    Director, Sales, Korea
  • Shanghai

    Suite 342, Shanghai Center
    1376 Nanjing Road West
    Shanghai 200040, China
    Tel: (+86 21) 6279 8951
    Fax: (+86 21) 6279 8952
    Fiza Han
    Director, Greater China
    Email: shanghai@lhw.com
  • Singapore

    3 Temasek Avenue,
    #24-06 Centennial Tower
    Singapore 039190
    Tel: (+65) 6737 6696
    Fax: (+65) 6737 7557
    Sathia Moorthy
    Director, South East Asia
    Email: singapore@lhw.com
  • Tokyo

    9th Floor 6-14-8 Ginza, Chuo-ku
    Tokyo 104-0061, Japan
    Tel: (+81 3) 5551 0085
    Fax: (+81 3) 5551 0105
    Shigeru Oshima
    Director, Japan & Korea
    Email: tokyo@lhw.com
Australia
  • Sydney

    Suite 6.01
    135 King Street
    Sydney 2000, NSW, Australia
    Tel: (+61 2) 9377 8400
    Fax: (+61 2) 9279 1198
    Craig Adamson
    Director, Australia & New Zealand
    Email: sydney@lhw.com
Europe
  • Frankfurt

    Berliner Strasse 44
    60311 Frankfurt, Germany
    Tel: (+49 69) 138 85 100
    Fax: (+49 69) 138 85 140

    Philip Ho
    Senior Vice President, Europe, Middle East, Africa & Asia Pacific

    Assighid Dinberu
    Senior Director, Germany, Switzerland, Austria & Central Eastern Europe
    Email: frankfurt@lhw.com
  • London

    35 King Street
    London EC2V 8EH, England
    Tel: (+44 20) 7290 1000
    Fax: (+44 20) 7493 7773
    Rupert Radford-Hardy
    Senior Director, UK, Ireland, Scandinavia, Spain, Portugal & Southern Africa
    Email: london@lhw.com
  • Madrid

    C/ Orense 85,
    28020 Madrid, Spain
    Tel: (+34 91) 55 91 750
    Rupert Radford-Hardy
    Senior Director, UK, Ireland, Scandinavia, Spain, Portugal & Southern Africa
    Email: madrid@lhw.com
  • Milan

    Via Manuzio, 7
    20124 Milan, Italy
    Tel: (+39 02) 669 86131
    Fax: (+39 02) 669 88783
    Email: milan@lhw.com
  • Moscow

    Tsvetnoy blvd. 25, bld. 3
    Mosenka 2 Business Center
    127051 Moscow, Russia
    Tel: (+7 495) 933 28 21
    Fax: (+7 495) 937 54 35
    Valeri Ishunkin
    Senior Director, Russia, Ukraine & CIS
    Email: moscow@lhw.com
  • Paris

    6, Rue Halévy, 5th Floor
    75009 Paris, France
    Tel: (+33 1) 53 67 10 10
    Fax: (+33 1) 53 67 10 20
    Richard McGinnis
    Senior Director, France & Benelux
    Email: paris@lhw.com
Middle East
  • Dubai

    Knowledge Village
    Al Sufouh Road
    Block 19, Office Number T14 (03rd floor)
    Dubai, United Arab Emirates

    Mailing Address:
    P.O. Box 500712
    Knowledge Village
    Dubai, United Arab Emirates

    Tel: (+971 4) 366 1255
    Fax: (+971 4) 366 1040
    Hatem Chatter
    Director, Middle East
    Email: dubai@lhw.com
South America
  • Buenos Aires

    Juncal 1311, 1st Floor
    C1062AB0 Buenos Aires, Argentina
    Tel: (+54 11) 4129 0010
    Fax: (+54 11) 4129 0044
    Daniela Shayo
    Director of Spanish Speaking Countries in Latin America
    Email: sales.buenosaires@lhw.com
  • São Paulo

    Av. Paulista 949, 12 Andar - Cj. 122
    01311-917 São Paulo SP, Brazil
    Tel: (+55 11) 3171 4030
    João Annibale
    Senior Director, Brazil
    Email: saopaulo@lhw.com
Contact our Group Sales professionals for personal assistance and support in the planning and execution of your next business or leisure event.
North America
  • Business Development

    Tel: (+1 347) 218 2676
    Jennifer Sorrell
    Director of Business Development, North American Groups
    Email: jsorrell@lhw.com
  • East Coast

    Tel: (+1 212) 515 5869
    Nicole Trottier
    Director Group Sales, Northeastern Region and Southeastern Region
    USA: Alabama, Connecticut, Florida, Georgia, Kentucky, Maryland, Mississippi, Massachusetts, New Jersey, New Hampshire, North Carolina, New York, Maine, South Carolina, Pennsylvania, Rhode Island Vermont, Tennessee, Virginia, and Washington DC
    Email: ntrottier@lhw.com

    Tel: (+1 212) 515 5823
    Nancy Koerner
    Senior Coordinator, Group Sales, Eastern & Northeastern Region
    Email: nkoerner@lhw.com
  • Mexico

    Tel: (+52 55) 2122 2771
    Fax: (+52 55) 5280 4563
    Email: groups.mexico@lhw.com
  • Midwest

    Tel: (+1 312) 402-8472
    Patrick T. Smith
    Senior Director, Group Sales, North America
    USA: Arkansas, Colorado, Illinois, Indiana, Iowa, Kansas, Louisiana, Michigan, Minnesota, Missouri, Nebraska, N. Dakota, Ohio, Oklahoma, S. Dakota, & Wisconsin
    Canadian Provinces: Manitoba, Ontario, Quebec & Saskatchewan
    Email: patrick.smith@lhw.com

    Tel: (+1 269) 492 4921
    Kelli Featherly
    Senior Coordinator, Group Sales, North America
    Email: kelli.featherly@lhw.com
  • West Coast

    Tel: (+1 310) 576 7098
    Fax: (+1 310) 576 7099
    Lori Harrison
    Senior Manager, Group Sales, Western Region
    USA: Alaska, Arizona, California, Hawaii, Idaho, Montana, New Mexico, Nevada, Oregon, Texas, Utah, Wyoming, and Washington
    Canadian Provinces: Western Canada-British Colombia, Alberta
    Email: lori.harrison@lhw.com

    Tel: (+1 949) 275 5566
    Kristen Inghram
    Senior Coordinator, Group Sales, Western Region
    Email: kristen.inghram@lhw.com
Asia Pacific
Europe
Middle East
South America
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