This web site and the related web sites contained herein (collectively, the "Site") make available information on third party hotels, resorts and other transient stay properties (“Properties”) and other travel-related or consumer goods and services. This Site is offered exclusively by The Leading Hotels of the World, Ltd. with an address at 485 Lexington Avenue, New York, NY 10017 and/or its affiliates or subsidiaries (collectively “LHW”) and/or its various third party providers and distributors. The offer of goods and/or services is conditioned on the user's ("User('s)" or "You(r)") prior acceptance of the terms and conditions and notices set forth herein and on other pages of the Site (collectively the "Terms").

BY ACCESSING, USING, VIEWING, TRANSMITTING, CACHING OR STORING THIS SITE OR ANY OF ITS SERVICES, FUNCTIONS OR CONTENTS, YOU SHALL BE DEEMED TO HAVE AGREED TO EACH AND ALL THE TERMS, CONDITIONS, AND NOTICES IN THIS SITE ("AGREEMENT") WITHOUT MODIFICATION. IF YOU DO NOT AGREE, PLEASE CEASE USE OF THE SITE AND LEAVE THE SITE IMMEDIATELY.

This document consists of:

  1. General Terms and Conditions
  2. Site Terms of Use
  3. Reservation Policy Terms and Conditions
  4. Leaders Club Terms and Conditions

Effective September 26, 2018

I. GENERAL TERMS AND CONDITIONS
Miscellaneous Terms Denial of Access

LHW may, at any time and without notice, in its sole and absolute discretion, in addition to any other rights or remedies available to LHW, and without any liability whatsoever to a User, terminate or restrict a User's access to this Site and any related services.

Headings

The headings used in these Terms and Conditions are included for convenience only and will not limit or otherwise affect these Terms and Conditions.

Assignment

You may not assign, convey, subcontract or delegate Your rights, duties or obligations hereunder.

Additional Terms and Conditions

Additional terms and conditions may apply to reservations, purchases of goods and services and other uses of portions of this Site, and You agree to abide by such other terms and conditions.

Severability

The provisions contained in these Terms and Conditions shall be severable. In the event that any provision is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforceability of any other remaining provisions.

Waiver

No failure on the part of LHW to exercise, and no delay in exercising, any right or remedy arising hereunder shall operate as a waiver thereof; nor shall any single or partial exercise of any right or remedy arising hereunder preclude any other or further exercise thereof or the exercise of any other right or remedy. The waiver by LHW of any provision hereof shall not be deemed to constitute the waiver of any other provision hereof. All rights and remedies of LHW shall be cumulative and not alternative.

Attorney's Fees

If LHW takes any action to enforce these Terms and Conditions, LHW will be entitled to recover from You, and You agree to pay, all reasonable and necessary attorney's fees and any cost of litigation, in addition to any other relief, at law or in equity, to which LHW may be entitled.

Modification

LHW may at any time modify these Terms and Conditions, and Your continued use of this Site will be conditioned upon the terms and conditions in force at the time of Your use. Accordingly, You agree to review these Terms and Conditions periodically, and Your continued access, use and/or posting on this Site shall be deemed Your acceptance of, and agreement to, the changed Terms and Conditions.

EXCLUSION OF WARRANTY, DISCLAIMER

YOU AGREE THAT YOU USE THE SITE AT YOUR OWN RISK. THE SITE, AND ANY RELATED INFORMATION, CONTENT AND/OR MATERIALS ARE PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND. LHW HEREBY DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO: WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY; FITNESS FOR A PARTICULAR PURPOSE; NON-INFRINGEMENT; AND THOSE ARISING BY STATUTE OR OTHERWISE IN LAW OR FROM A COURSE OF DEALING OR USAGE OF TRADE; OTHER THAN THOSE WARRANTIES WHICH ARE IMPOSED BY AND INCAPABLE OF EXCLUSION, RESTRICTION, OR MODIFICATION UNDER THE LAWS APPLICABLE TO THIS AGREEMENT. LHW DOES NOT WARRANT THAT THE USE OF THIS SITE WILL BE UNINTERRUPTED OR AVAILABLE AT ANY TIME OR FROM ANY LOCATION, SECURED, OR ERROR FREE. NOR IS THIS SITE GUARANTEED TO BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. Some states do not allow the disclaimer of implied warranties, so the foregoing disclaimer may not apply to You. This warranty gives You specific legal rights and You may also have other legal rights that vary from state to state.

NO ORAL ADVICE OR WRITTEN CORRESPONDENCE OR INFORMATION PROVIDED BY LHW WILL CREATE A WARRANTY OF ANY KIND, AND YOU SHOULD NOT RELY ON ANY SUCH INFORMATION OR ADVICE.

LIMITATION OF LIABILITY

IN NO EVENT SHALL LHW, ITS AGENTS, REPRESENTATIVES OR LICENSORS BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY LOSS OR INJURY OR ANY EXPENSES OR DAMAGES, EITHER DIRECT, INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR OTHERWISE (INCLUDING, BUT NOT LIMITED TO LOST PROFITS OR LOST SAVINGS) RESULTING FROM OR IN ANY WAY CONNECTED TO:(A) YOUR USE OF THIS SITE; (B) ANY FAILURE OR DELAY (INCLUDING, BUT NOT LIMITED TO THE USE OF OR INABILITY TO USE ANY COMPONENT OF THIS SITE FOR RESERVATIONS OR TICKETING); OR (C) THE PERFORMANCE OR NON PERFORMANCE BY LHW OR ANY THIRD PARTY PROVIDERS OF PRODUCTS OR SERVICES RELATED TO THIS SITE; EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES TO SUCH PARTIES. THIS LIMITATION OF LIABILITY SHALL APPLY REGARDLESS OF WHETHER THE CLAIM ASSERTED IS BASED ON CONTRACT, NEGLIGENCE, OR ANY OTHER THEORY OF RECOVERY.

Some jurisdictions do not allow the exclusion of consequential or incidental damages, so some of the foregoing exclusions may not apply to You. YOU HEREBY WAIVE ANY AND ALL CLAIMS AGAINST LHW, ITS AGENTS, REPRESENTATIVES AND LICENSORS ARISING OUT OF, OR IN ANY WAY CONNECTED TO YOUR USE OF THE SITE AND/OR ANY RELATED PRODUCTS OR SERVICES.

IN THE EVENT LHW IS HELD LIABLE FOR ANY DAMAGES RELATED TO THIS SITE, YOUR SOLE AND EXCLUSIVE REMEDY WILL BE LIMITED TO REIMBURSEMENT OF THE CHARGES FOR SERVICES OR PRODUCTS PAID FOR BY YOU THAT WERE NOT PROVIDED TO YOU.

YOU HEREBY WAIVE ANY AND ALL RIGHTS TO BRING ANY CLAIM OR ACTION RELATED TO THIS SITE BEYOND ONE (1) YEAR AFTER THE FIRST OCCURRENCE OF THE KIND OF ACT, EVENT, CONDITION OR OMISSION UPON WHICH SUCH CLAIM OR ACTION IS BASED.

Indemnification

You agree to indemnify and hold LHW and its subsidiaries, affiliates, officers, directors, agents and employees harmless from any claim or demand, including reasonable attorney's fees, made by any third party due to or arising out of Your breach of these Terms and Conditions or the documents they incorporate by reference, or Your violation of any law or the rights of a third party. LHW's failure to act with respect to a breach by You or others does not waive its right to act with respect to subsequent or similar breaches.

Governing Law

Any disputes arising out of or related to the Site shall be governed by and construed and enforced in accordance with, the laws of the State of New York applicable to contracts entered into and to be performed entirely within the State of New York. Use of this Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms and Conditions, including, without limitation, this paragraph.

Contact Information

If you have any questions or concerns regarding these Terms and Conditions or if you need further assistance with respect thereto, you may contact LHW as indicated below. We will attempt to respond to your questions or concerns promptly after we receive them.

Email: info@lhw.com

Mailing Address:

The Leading Hotels of the World, Ltd.
485 Lexington Avenue, Suite 401
New York, NY 10017
USA
Attention: Vice President Interactive Marketing

Entire Agreement

These General Terms and Conditions, together with those incorporated herein or referred to herein (including, without limitation, the Site Terms of Use, Reservation Terms and Conditions, Leaders Club Terms and Conditions and the LHW Privacy Policy) constitute the entire agreement between us relating to the subject matter hereof, and supersede any prior understandings or agreements (whether oral or written) regarding the subject matter hereof, and may not be amended or modified except in writing or by making such amendments or modifications available on this Site.

II. SITE TERMS OF USE
Use of this Site

The services of this Site are available only to individuals who can form legally binding contracts under applicable law, and thus, are not available to minors. By using this Site, You represent that You are of sufficient legal age to use this Site and to create binding legal obligations for any liability You may incur as a result of the use of this Site. You also warrant that You are legally authorized to make the travel reservations and/or purchases for either Yourself and/or for any other person for whom You are acting.

You may only use this Site to make legitimate reservations or purchases and shall not use this Site for any other purposes, including without limitation, to make any speculative, false or fraudulent reservations, or any reservation in anticipation of demand.

This Site is to be used by You for Your personal use only. Commercial uses of this Site are strictly prohibited. You agree that You will not use this Site for chain letters, junk mail, "spamming", solicitations (commercial or non-commercial) or bulk communications of any kind including but not limited to distribution lists to any person who has not given specific permission to be included in such a list. You agree not to pretend to be any other person or a representative of any entity, whether actual or fictitious, including an employee or agent of LHW or any third party that provides services related to this Site. Any reservation made that does not comply with these Terms shall be deemed not to have been made validly.

"Chat Area" means any chat area, forum, message board, or similar service offered in conjunction with this Site. If You participate in a Chat Area, You agree that, in addition to complying with these Terms, You will not: defame, abuse, harass, threaten, or make any discriminatory statements about others; advocate illegal activity; use indecent, obscene or discourteous language or images; or provide content that is not related to the designated topic or theme of the Chat Area. You shall remain solely responsible and liable for Your use of the Chat Area. LHW reserves the right to remove or edit content from any forum at any time and for any reason in its sole and absolute discretion, however, LHW has no duty to do so, and is not responsible for the content or accuracy of any information in a Chat Area.

You agree that You will not use any robot, spider, other automatic device or manual process to monitor or copy the Site or any content or information contained herein, unless You obtain LHW's prior express written consent. You agree that You will not, through any means, interfere or attempt to interfere with the proper functioning of the Site. You agree that You will not provide to LHW and/or to this Site: (i) any viruses, worms, time bombs, and/or other computer programming routines that are intended to damage, detrimentally interfere with, intercept or expropriate any system, data or information; and (ii) any content that may create liability for LHW or cause LHW to lose (in whole or in part) the services of our suppliers.

Terms Incorporated by Reference

In addition to these Terms, You agree to the terms, conditions, and notices specified at the following links, which are hereby incorporated into this Agreement:

  1. LHW's Privacy Policy found at the following link: https://www.LHW.com/privacy-policy ;
  2. LHW's Reservation Policy Terms and Conditions found at the following link: https://www.lhw.com/terms-and-conditions#res-policy-tcs ;
  3. LHW’s Leaders Club Terms and Conditions found at the following link: https://www.lhw.com/terms-and-conditions#lc-tcs
Proprietary Rights Information

This Site contains trademarks, patents, trade secrets, technologies, products, processes or other proprietary rights of LHW and/or other parties. No license or right to or in any such trademarks, patents, trade secrets, technologies, products, processes and other proprietary rights of LHW and/or other parties is granted to or conferred upon You. Reproduction or storage of materials obtained from this Site is subject to the U.S. Copyright Act of 1976, Title 17 U.S.C, and any other applicable law. No material from the Site may be reproduced, distributed, posted, displayed, uploaded or transmitted. The use of any material from the Site on any other internet, intranet, web or other site or computer environment is prohibited. You may not utilize framing techniques to frame any LHW trademarks, logos, or other proprietary information (including images and text). You may not use any meta tags or any other "hidden text" utilizing LHW’s name, trademarks or other proprietary information.

Trademarks

The trademarks, logos, service marks and trade dress displayed on this Site (collectively, the "Trademarks") are registered and common law Trademarks of LHW, its affiliates and various third parties. The Leading Hotels of the World, Leaders Club, and other LHW logos and product and service names are trademarks of LHW. Any reproduction or use of any of the Trademarks without the prior, express written consent of LHW is prohibited. Nothing contained on this Site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of the Trademarks without the prior written consent of LHW or such other party as may own the Trademarks.

Copyright

This Site, including each of its modules, is the copyrighted property of LHW and/or its various third party providers and distributors. This Site and the content provided on this Site may not be copied, reproduced, republished, uploaded, posted, modified, transmitted or distributed without the prior written consent of LHW, except that You may download, display and print one copy of the materials presented on this Site on a single computer for Your personal, non-commercial use only. Unauthorized use of this Site and/or the materials contained on this Site may violate applicable copyright, trademark or other intellectual property laws or other laws. You must retain all copyright and trademark notices, including any other proprietary notices, contained in the materials. The use of such materials on any other web site or in any environment of networked computers is strictly prohibited.

Software

Any software that is made available to download from this Site ("Software") is the copyrighted work of LHW and/or its various third party licensors. Your use of the Software is governed by the terms of the end user license agreement, if any, which accompanies or is included with the Software ("License Agreement"). You may not install or use any Software that is accompanied by or includes a License Agreement unless You first agree to the terms and conditions of said License Agreement. Copyright laws and international treaty provisions protect all of the Software. Any reproduction or redistribution of the Software, including, without limitation, copying or reproduction of the Software for further reproduction or redistribution, is expressly prohibited by law, and may result in severe civil and criminal penalties. Violators will be prosecuted. Any warranty applicable to the Software will be specified in the terms of the License Agreement. You acknowledge that the Software and any accompanying documentation and/or technical information are subject to applicable export control laws and regulations of the U.S.A. You agree not to export or re-export the Software, directly or indirectly, to any country that is subject to U.S.A. export restrictions.

User Feedback

We welcome your comments and feedback, as your opinions are important to us. You may submit any ideas, comments, suggestions or other information to LHW related to improvements to the Site, services related to the Site, Properties or your experiences (“Feedback”). Feedback includes, without limitation, hotel reviews, hotel recommendations and ratings, questions, comments, photographs, videos, suggestions, ideas and the like. LHW shall own all rights related to the Feedback submitted by You including, without limitation, intellectual property rights, which shall be assigned to LHW for the purpose of using the Feedback to improve or enhance your web site experience, or for other marketing purposes without compensation to You, in particular the right to, reproduce, translate, distribute, publish, derive other content from, and publicly display such Feedback and grant the right to use the Feedback to any Property anywhere in the world. You agree that LHW shall have the right to modify or adapt such Feedback or use such Feedback in part, provided such modification, adaptation or use does not result in a material alteration of the Feedback. You further agree that LHW and the Properties have the right to attribute your Feedback to You by using your first name and last initial or your initials only, should LHW choose to do so. Distribution of Feedback may take the form of web publishing, web logs (blogs), and/or social media placement anywhere in the world in any form of media that currently exists or that has yet to be developed. You warrant that the holder of any rights in the Feedback has completely and effectively waived any and all such rights, to the extent permitted under applicable law, and has validly and irrevocably granted to You the right to provide the proprietary rights to LHW stated above.

None of the Feedback shall be subject to any obligation of confidentiality on the part of LHW or a Property, and neither LHW nor any Property shall be liable or responsible for any disclosure of the Feedback or its use of any Feedback, to the extent permitted under applicable law. In addition, LHW assumes no liability nor takes any responsibility for any Feedback posted, stored or uploaded by You or any third party or for any loss or damage as a result thereof. You are responsible for creating back-up copies of any Feedback You post on the Site at your sole cost and expense.

As a provider of interactive services, LHW is not liable for any Feedback, statement, or representation provided by other Users in any forum on the Site, or for your reliance thereon, and LHW is not liable for any mistake, slander, libel, omission, obscenity, defamation or pornography that You may encounter. Although LHW does not have any obligation to remove (except to the extent provided for by law), screen, monitor or edit the Feedback or submissions distributed or posted by other Users of the Site or stored on the Site, LHW reserves the right to do so in its sole and absolute discretion to the extent provided for by law. LHW may provide a number of resources on LHW.com where You can provide Feedback and/or interact with other customers, such as bulletin boards, discussion forums and review services. You are solely responsible for your use of such areas and must use them at your own risk. By using any of these interactive resources, You expressly agree that You will not post, upload, transmit, distribute, store or create any of the following:

  1. Any content, including, without limitation, any post, message, photograph or any other material that is fraudulent, inflammatory, libelous, defamatory, abusive, lewd, obscene, pornographic, harassing, threatening, invasive of privacy or other rights, or otherwise unlawful or objectionable. LHW expects You to act in a manner which is decent and respectful.
  2. Any content that would be considered illegal or violate any local, state, federal or international law, or the rules and/or regulations of any local, state, federal or international regulatory body or agency;
  3. Any content that would infringe upon any trademark, copyright, patent or other intellectual property or image right of any person;
  4. Any content that contains an impersonation of any other person or entity or inaccurately represents your affiliation with a third person or entity;
  5. Any advertising, promotion, political campaigning, contest or raffle;
  6. Any private information of any of any kind regarding any third party;
  7. Any computer virus or other harmful or disruptive files;
  8. Any content that is not related to the topic at hand; and
  9. Links or content that, in the sole and absolute judgment of LHW, is objectionable, exposes LHW to any risk, harm or liability of any kind, or impacts the enjoyment of other Users of the site.

If it is determined that, notwithstanding anything contained herein, You retain any moral rights in the Feedback, You hereby agree that (a) LHW need not use any personally identifying information in connection with the Feedback, or in any derivative works or updates thereto; (b) You have no objection to the publication, use, modification, deletion and/or exploitation of the Feedback by LHW or its licensees, successors and assigns as provided for herein; (c) You forever waive, and agree that you will not claim or assert, any entitlement to the moral rights of an author in any of the Feedback; and (d) you forever release LHW, and its licensees, successors and assigns, from any claims that you could otherwise assert by virtue of any such moral rights.

Notice and Procedure for Making Claims of Copyright Infringement

LHW respects the intellectual property rights of others. If you think that your work has been copied in a manner that constitutes copyright infringement, please contact LHW at the following address:

The Leading Hotels of the World, Ltd.
485 Lexington Avenue, Suite 401
New York, NY 10017, USA
Attn: General Counsel

Privacy

LHW respects the privacy of Users of this Site. LHW has provided the LHW Privacy Policy so You will be informed about use of the information LHW collects on this Site. You hereby acknowledge and agree that You have read and consent to the terms of the Privacy Policy located at the following link: https://www.lhw.com/privacy-policy which is incorporated by reference herein.

Passwords

You acknowledge that LHW will know passwords that You use to access the Site. You acknowledge and agree that You are solely responsible for maintaining the confidentiality of Your information and passwords, and accept responsibility for all activities that occur under Your account or password. LHW takes no responsibility and assumes no liability for any content posted or submitted by You or any users of Your account.

Linked Web Sites

This Site includes links to other web sites. LHW provides such links solely as a convenience to You and for informational purposes only. LHW has not reviewed all of the information on these other web sites. The inclusion of these links in no way indicates LHW's endorsement, support or approval of the content, advertising, products, services, policies or other materials on or available from such web sites. Neither LHW, nor any other providers of products or services related to this Site, shall be responsible for the content of any other web sites and makes no representation or warranty regarding any other web sites or the content, materials, products or services on such web sites. If You decide to access other web sites, You do so at Your own risk, You should carefully review the privacy statements or policies on any other site that you visit.

Advertising Disclosure, Accuracy

Product descriptions posted on our product pages are provided by our suppliers. The Site may contain inaccurate content, typographical errors or omissions. LHW is not responsible for typographical, pricing, product information, advertising or shipping errors, and shall not be liable for any damages that may result therefrom. Advertised prices and available quantities are subject to change without notice. LHW reserves the right to make changes, corrections and/or improvements to the Site, and to the products and programs described on the Site, at any time without notice.

Mis-Communications / Lost Transactions

Neither LHW nor any other providers of products or services related to this Site are responsible for communication malfunctions, failures, or difficulties, or lost, stolen, or misdirected transmissions, messages or entries, or the security of any such communications. Further, neither LHW nor any other providers of products or services related to this Site are responsible for incorrect or inaccurate entry information, whether caused by User(s), by any of the equipment or programming associated with the Site, or by any technical or human error that may occur in the processing of any information related to the Site, and shall not be liable for damages resulting from any of the foregoing. LHW and any other providers of products or services related to this Site may cancel or modify reservations where it appears that a User has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservations contain or resulted from a mistake or error.

You agree that neither LHW nor any other providers of products or services related to this Site are responsible for any damages that may arise as a result of any travel or Property arrangements or other orders You request or make on this Site which are not processed or accepted for any reason.

Personal Information, Credit Card Information

YOU AGREE THAT NEITHER LHW NOR ANY OTHER PROVIDERS OF PRODUCTS OR SERVICES RELATED TO THIS SITE ARE RESPONSIBLE OR LIABLE IN ANY WAY FOR INJURY, LOSS OR DAMAGE TO YOUR COMPUTER, OR INTERCEPTION OR USE OF CREDIT CARD INFORMATION OR OTHER PERSONALLY IDENTIFIABLE INFORMATION, RELATED TO OR RESULTING FROM USE OF THIS SITE OR ANY SITES LINKED OR ASSOCIATED WITH THIS SITE.

LHW MAKES NO WARRANTY OR REPRESENTATION REGARDING THE CONFIDENTIALITY OF ANY COMMUNICATION OR INFORMATION TRANSMITTED ON THIS SITE OR ANY WEB SITE LINKED TO THIS SITE. YOU AGREE THAT NEITHER LHW, NOR ANY OTHER PROVIDERS OF PRODUCTS OR SERVICES RELATED TO THIS SITE, ARE RESPONSIBLE FOR THE CONFIDENTIALITY OF ANY INFORMATION, (INCLUDING, WITHOUT LIMITATION, CREDIT CARD INFORMATION, PERSONALLY IDENTIFIABLE INFORMATION, EMAIL ADDRESSES OR PHONE NUMBERS), AND NEITHER LHW, NOR ANY OTHER PROVIDERS OF PRODUCTS OR SERVICES RELATED TO THIS SITE, ARE LIABLE OR RESPONSIBLE FOR ANY DAMAGES THAT MAY ARISE FROM DISCLOSURE OF SUCH INFORMATION.

Use of Third Party Suppliers

In order to offer the services related to this Site, and fulfill reservations or orders users place on this Site, LHW may use third party suppliers. You acknowledge and agree that the carriers, Properties and other suppliers providing travel or other services for LHW may be independent contractors, and not agents or employees of LHW. Your credit card statements for products or services purchased on this Site may refer to such third-party suppliers or their respective fulfillment vendors, rather than to LHW or the Property at which you may have booked a reservation. YOU AGREE THAT LHW IS NOT LIABLE FOR THE ACTS, ERRORS, OMISSIONS, REPRESENTATIONS, WARRANTIES, BREACHES OR NEGLIGENCE OF ANY SUCH THIRD PARTY SUPPLIERS OR FOR ANY PERSONAL INJURIES, DEATH, PROPERTY DAMAGE, OR OTHER DAMAGES, LOSS OR EXPENSES RESULTING FROM THE USE OF SUCH SUPPLIERS OR THE STAY AT ANY PROPERTY. LHW HAS NO LIABILITY AND WILL NOT MAKE REFUNDS FOR ANY DELAY, CANCELLATION, OVERBOOKING OR OTHER CAUSES BEYOND LHW'S DIRECT CONTROL, AND LHW HAS NO RESPONSIBILITY FOR ANY DAMAGES, LOSS OR ADDITIONAL EXPENSES RESULTING THEREFROM.

Your Additional Obligations

You agree to the terms and conditions of purchase imposed by LHW, each Property, and other suppliers of other travel services (air, land, or sea), which may include, but are not limited to, restrictions against back to back ticketing, hidden city ticketing and round trip for one-way ticketing. You also agree that you are fully responsible and shall pay for all charges, amounts, fees, duties, taxes, and assessments arising out of Your use of this Site and of the services provided herein when due, including additional taxes and fees that may not be included in the quoted rate. You agree to comply with all rules regarding the availability of rates, products or services, including penalty fees arising from Your failure to comply with said rules. You understand that any violation of any supplier's conditions of purchase may result in: cancellation of Your reservation(s) or purchase(s); Your being denied access to any flight(s), Property(s), automobile(s), activities, or service; Your forfeiting any monies paid for such reservation(s) or purchase(s); and LHW debiting Your account for any costs LHW incurs as a result of such violation. You also agree to allow LHW and each Property, and other suppliers of other travel services to charge the credit card on file for the payment of penalties arising from the Your failure to comply with such rules.

III. Reservation Policy - Terms and Conditions

Just as each of our member hotels, resorts and spas is unique and distinguished, their respective rates, packages, special promotions and policies may vary. We always ask our guests to verify these details when making or confirming a reservation at a member hotel.

Scope of Services Provided by LHW

Through this Site, LHW provides an online platform through which temporary accommodations offered by Properties, can advertise their rooms for reservation, and through which users to the Site (“Users” or “You”) can make such reservations. By making a reservation through the Site, the User enters into a direct (legally binding) contractual relationship with the respective Property. From the point at which the User makes the reservation, LHW acts solely as an intermediary between the User and the Property, transmitting the details of the reservation to the relevant Property and sending the User a confirmation email for and on behalf of the Property. Payment will be made directly to the Property.

Rate/Reservation Validity

A copy of any reservation confirmation will be provided to you. LHW also retains official records of reservation transactions, including details of dates of stay and room rates. In the event of discrepancies, alterations, modifications, or variations between this confirmation and our official records, our official records shall control. Tampering with this confirmation to alter the room rate or any other reservation information is strictly prohibited and will have legal consequences.

Early Departure

Some Properties have an early departure fee. Some rates may also require a minimum stay. You may change your departure date without a fee only if your rate plan and the applicable cancellation/revisions policy permit. Please contact your nearest LHW Reservations Office if you have any questions.

Exchange Rate

In the event of payments made directly to the Property on site, rates quoted and confirmed in non-local currencies will be converted to local currency by the Property at your time of payment, based on the exchange rate used by the Property and are subject to exchange rate fluctuations. Credit card charges may be subject to additional currency conversions and fees by banks or credit card companies at the time of processing of monthly statements, which are not within the Property’s or LHW’s control and may impact the amount charged to your credit card. Please contact your nearest LHW Reservations Office if you have any questions. A refund of a deposit or prepayment, if any, will be subject to the exchange rate at the time of any such refund and may differ from the exchange rate at the time such deposit or prepayment was made.

Group Reservations

A maximum of 4 rooms may be booked online. Reservations for 5 to 9 individual rooms require prior approval from the Property, so please contact your local LHW Reservations Office for assistance. For 10 or more rooms please contact the sales department at lhwsales@lhw.com.

Rate Requirements

As some rates have special requirements at check-in, you should verify that you qualify for the rate that you have reserved. Properties are not obligated to honor this rate if you do not qualify or do not have proof of qualification.

Prepaid Reservations

Some rate plans require prepayment in full and are non-cancelable, non-refundable, non-changeable and non-transferable. This will be identified in the rate description. For these rate plans, once you make a reservation, your credit card will be charged for the full amount. Credit will not be given for any unused reservation and the amount paid by you for such reservation cannot be used toward any other/future reservation.

Guarantee Rules

For reservations guaranteed with a credit card at the time of making your reservation, rooms are held until the Property check-out time the day following the day of arrival on the reservation. The Property may authorize the room rate for the first night, including taxes on the credit card to determine the validity of the credit card. Rooms booked with an invalid credit card are subject to immediate cancellation.

For reservations not guaranteed with a form of payment at the time of making your reservation, rooms are held until the set cancellation time per the rules of the reservation. In the event a guest cannot be accommodated due to the Property overbooking or an unforeseen circumstance, and the Property is unable to hold rooms consistent with this room hold policy, the Property will attempt to accommodate guests, at its expense, at a comparable property in the area for the night(s) for which the Property is unable to accommodate such guests, and will pay for transportation to that property, provided the guest grants an express prior consent for such re-accommodation.

Travel Destinations

Travel to certain destinations may involve greater risk than others. LHW urges guests to review travel prohibitions, warnings, announcements and advisories issued by a guest’s country of residence, as well as those of any destination country, prior to booking travel. Please contact the appropriate government office in your locale for information on conditions in various countries and the level of risk associated with travel to particular destinations. LHW does not represent or warrant that travel to, or accommodations in, destinations where services are offered is advisable or without risk, and is not liable for damages or losses that may result from travel to, or staying in, such destinations except for damages or losses caused by LHW's fault or negligence.

Special Requests

Although some Properties will confirm specific room types or bed types at the time you make your reservation, normally requests for specific features such as bedding type or non-smoking rooms are simply that. While most Properties will strive to honor your request, neither LHW nor the Property can guarantee that your request will be honored.

Pets

If you plan to travel with your pet, we recommend that you confirm directly with your nearest LHW Reservations Office that the Property does, indeed, accept pets. LHW accepts no responsibility for the pet policy at any individual Property. Specific pet policies may require a damage/cleaning deposit at the time of check-in which may be non-refundable.

Cancellation Information

Cancellation policies and other information about specific room reservations and Properties may vary by Property and by the type of reservation and may entail a cancellation penalty or processing fee. To cancel or modify a reservation made online, please visit www.LHW.com . Reservations made through a travel agent must be cancelled through that agent, as the agency controls the record. For assistance with all other reservations, please contact LHW at 1-800-223-6800 if you are calling from the United States, Canada, Puerto Rico and the U.S. Virgin Islands. Otherwise, please contact your nearest LHW Reservations Office. For all cancellations made through LHW, a cancellation number will be provided to you. A cancellation number is required as proof of cancellation, but will have no effect on any cancellation penalty or fee that may be due pursuant to the applicable cancellation policy. Please note that reservations cannot be canceled via e-mail.

Limitation of Liability

LHW is acting hereunder solely for the purpose of processing reservations. LHW does not own or manage any Property and will not enter into a direct reservation and accommodation contract with you. Information regarding rooms, facilities and services offered at the Property contained in this website has been provided by the Property. LHW does not make any representation or warranty, express or implied, of any kind with respect thereto.

Force Majeure

Neither LHW nor any Property will be liable for any change or cancellation of any reservation that is caused, in whole or in part, by events of force majeure as defined by the competent Courts.

IV. Leaders Club - Terms and Conditions
General Terms

The following terms and conditions (“Terms and Conditions”) apply to your membership in The Leaders Club program (“The Leaders Club”) of The Leading Hotels of the World, Ltd. (“LHW”). Your participation in The Leaders Club will be governed by these Terms and Conditions. It is your responsibility to read them and to comply with them.

  • The Leaders Club is available to individuals residing in countries that legally permit participation in loyalty programs. Your participation in The Leaders Club constitutes your acceptance of these Terms and Conditions, as well as to any changes or modifications made to them by LHW.
  • Application for membership, or membership in The Leaders Club, is void if prohibited by law in your country of residence.
  • You must be at least eighteen (18) years of age to be a member of The Leaders Club.
  • Your membership in The Leaders Club is not transferable.
  • The Leaders Club membership and its benefits are offered at the sole discretion of LHW. Benefits will be available at those hotels and resorts which are members of The Leading Hotels of the World (a “Member Hotel”). Member Hotels may vary from time to time as may the delivery of some benefits and services.
  • LHW reserves the right, in its sole discretion, and with or without notice to you, to add, modify, delete or otherwise change any of these Terms and Conditions, including, without limitation the Leaders Club rules, procedures, and benefits, as well as the earning and redemption of Leaders Club points and Leaders Club membership levels, even though such changes may affect your Leaders Club account or the value of Leaders Club points already issued to you. This means that LHW may make changes that affect, but are not limited to, travel partner affiliations, rules and procedures for the use of benefits and Leaders Club points, benefit types, membership levels required for obtaining benefits and Leaders Club points, continued availability of Leaders Club points, blackout dates, room availability for redemptions, and the terms of special offers.
  • The Leaders Club has no predetermined termination date. LHW may terminate The Leaders Club at any time, with or without notice to you. As a Leaders Club member, you will have three (3) months from the date of termination to complete any redemption stays. However, you will not be entitled to continue to earn qualifying Leaders Club points after the program’s termination date.
  • Fraud, abuse, or any misuse of The Leaders Club benefits or Leaders Club points, including without limitation, Leaders Club reward point redemption or usage, membership privileges and benefits or other use of The Leaders Club program in a manner that is inconsistent with these Terms and Conditions or the intent of The Leaders Club , is subject to appropriate administrative and/or legal action by LHW, including the forfeiture of your earned Leaders Club points, the termination of your Leaders Club privileges, and the revocation of your membership. LHW also reserves the right, in its sole discretion, to immediately discontinue your Leaders Club membership, and terminate your account, if you violate any local, state, or federal laws or ordinance, fail to pay any valid bill, or engage in improper conduct with any employee at a Member Hotel or with LHW. Nothing contained in these Terms and Conditions shall limit LHW in the exercise of its legal or equitable rights or remedies.
  • Earning and redeeming Leaders Club points is subject to all applicable laws and regulations. Leaders Club benefits and reward points may be subject to income or other taxes. Such taxes and all disclosures related thereto are the sole responsibility of you as the member.
  • As a member of The Leaders Club, you are responsible for promptly advising LHW of any changes to your contact information.
  • Neither LHW, nor any affiliate or subsidiary, makes any warranties or representations, either expressed or implied, and expressly disclaims any and all liability (including consequential damages) with respect to type, quality, or fitness of goods or services provided through the Leaders Club, a Member Hotel, or a third party affiliated with The Leaders Club. Neither LHW, nor any affiliate or subsidiary, shall be liable or responsible for any performance or non-performance by any Member Hotel at which Leaders Club points are redeemed, or for any discrepancy in the rooms, facilities, or services available at any such Member Hotel from those set forth on lhw.com or elsewhere, and shall not be liable for any damages that may result therefrom.
  • LHW is not responsible for, and reserves the right to correct, any pricing or typographical errors, errors of description, or errors regarding Member Hotels and affiliated parties.
  • Employees of LHW are not eligible to be members of The Leaders Club.
  • Neither LHW, nor its affiliates or subsidiaries, is responsible for and assumes no liability, for changes or discontinuation of partner products and/or services, which may affect The Leaders Club.
  • As a Leaders Club member, you are responsible for remaining knowledgeable regarding these Terms and Conditions. In addition, you are responsible for keeping track of the Leaders Club rewards points and upgrades in your account. You can view your Leaders Club points balance and the number of upgrades you have available by logging into your account on www.lhw.com. Although LHW may advise you of matters of interest regarding The Leaders Club, including notification of changes to The Leaders Club, it is not required to do so. Neither LHW, its subsidiaries and affiliates, nor companies otherwise participating in The Leaders Club will be liable or responsible for any of the following:
    • failure to provide notification of any kind to a member;
    • incorrect or inaccurate transcription of member contact information;
    • any human error;
    • interruption, deletion, omission, defect, or line failure of any telephone network or electronic transmission;
    • problems relating to computer equipment, software, inability to access any website or on-line service or any other technical or non-technical error or malfunction;
    • requests or correspondence contained in any lost, late, stolen, illegible, incomplete, garbled, misdirected, mutilated or postage due mail or other mail or electronic mail; or
    • damages that may be sustained by any member as a result of any of the forgoing.
  • These Terms and Conditions will be interpreted and construed in accordance with the laws of the State of New York without regard to conflict of law principles. Any dispute with respect thereto or The Leaders Club will be subject to the exclusive jurisdiction of the state and federal courts located in New York, New York.
Membership Details Membership Status Levels

Club member: The base membership level in The Leaders Club.

Sterling status: Upon reaching certain milestones, a Club member will earn Sterling status. The requirement for earning this status is set forth under “Earning Membership Status” below.

Earning Membership Status

To earn Sterling status, your room rate spend at Member Hotels must be at least USD $5,000 within a Qualifying Period, as defined below.

Qualifying Period

Your Leaders Club membership will last for twelve (12) months from the day you join The Leaders Club. However, the period to qualify for Sterling status is January 1st through December 31st of each year (the “Qualifying Period”). Once you qualify for Sterling status, the applicable benefits will commence and will continue through December 31st of the calendar year immediately following such Qualifying Period. For example, if you meet the spend threshold to qualify for a Sterling status in October 2018, your Sterling status benefits will commence at that time and continue through December 2019.

Membership Fees
  • There is an annual fee of One Hundred Seventy-Five (USD 175.00) for the Club and Sterling levels. Each annual fee entitles one individual to participate in The Leaders Club. Leaders Club fees are not refundable except as otherwise expressly provided herein.
  • The payment of your annual membership fee does not change the nature of the benefits described as being “upon availability”, particularly those offered by Member Hotels such as priority room upgrades and check-in and check-out privileges.
  • No portion of your annual fee is refundable should you not receive a Leaders Club benefit attributable to your level of membership for any reason.
  • Membership fees are subject to change.
  • If your membership is terminated for any reason as set forth herein, you will not be allowed to re-apply for membership, nor will you receive a refund of any portion of the annual membership fee. Any earned Leaders Club points in your account will also be forfeited upon termination.
  • If you voluntarily terminate your membership, you can re-apply for membership at any time, and will be required to pay the annual membership fee. No refund of any portion of the annual membership fee will be given, nor will credit be given, upon reapplication, for prior fees paid. Neither expired Leaders Club member’s points nor Leaders Club membership status will be reinstated to your account.
Payment of Membership Fees
  • Membership fees are due in full at the time of purchase completion of a Leaders Club membership. Membership fees for the renewal of a Leaders Club membership are due on the date of your membership renewal.
  • Membership fee refunds are available for thirty (30) days from the initial payment date, provided that you have not completed a qualifying stay, as described below, during such thirty (30) day period. After such time, payments are strictly non-refundable. No exceptions will be made.
  • If your membership fee is refunded, your membership will be terminated and you will not be entitled to any benefits.
  • Membership fees are expressed in US Dollars (USD). For members outside of the United States, your membership fee will be subject to exchange rate formulas and calculations of your bank or credit card company. A refund of your membership fee, if any, in accordance herewith, will also be subject to the exchange rate at the time of such refund, which may differ from the exchange rate at the time such fee was originally paid. Some credit card charges are subject to additional currency conversion fees at the time of processing which are not within LHW’s control and may impact the amount charged on, or refunded to, your credit card.
Eligibility for Benefits

You will only be eligible for Leaders Club benefits and Leaders Club points when you make a reservation through an eligible booking channel as described below (“Eligible Booking Channel”) and provide your Leaders Club membership number. Reservations made directly with a Member Hotel are not eligible for Leaders Club benefits and will not earn Leaders Club points. Reservations must be made:

  • Through an LHW Worldwide Reservations and Service Center. A list of these reservations centers is available at www.lhw.com.
  • Through your Leaders Club online account on www.lhw.com.
  • Through any travel agent (other than an online travel agent or any such travel-related booking website) making the booking through the Global Distribution System provided that said travel agent provides your Leaders Club number at the time of booking.

Only publicly available rates and Leaders Club special member only rates are eligible for Leaders Club points and benefits. Reservations made using any of the following are not eligible to receive Leaders Club points and benefits:

  • Corporate and negotiated rates
  • Wholesale/tour operator packages
  • Contracted airline crew rates
  • Travel industry rates (including but not limited to travel agent discount rates)
  • Complimentary or barter rooms
  • Reservations made through a third-party reward program

During a redemption night stay you will receive Leaders Club benefits, however, this stay is not eligible for an upgrade and you will not earn Leaders Club points.

Benefits

The Leaders Club benefits are described below and will be updated periodically by LHW. Benefits are only applicable to reservations that meet the eligibility requirements set forth above.

Only you as The Leaders Club member on the account may take advantage of The Leaders Club benefits. Members will receive benefits based on the following conditions:

One-Category Room Pre-Arrival Upgrade
  • As a Leaders Club member, you will receive an allotment of one-category room upgrades to be arranged before arrival (a “pre-arrival upgrade”) based on your membership status at the beginning of a Qualifying Period. As a Club member, you will receive one (1) pre-arrival upgrade upon qualification. With Sterling status, you will receive five (5) pre-arrival upgrades upon qualification.
  • As a new Leaders Club member, you will qualify to receive your first pre-arrival upgrade after you complete your first paid qualifying stay as a Leaders Club member. After that, you will receive one additional pre-Arrival Upgrade in January during each year of your membership.
  • If you qualify for Sterling status during a Qualifying Period, you will be awarded five (5) additional pre-arrival upgrades, which will be added to the pre-arrival upgrades in your membership account that you received as a Club member. All pre-arrival upgrades that you have not used will expire at 12:00 am midnight Coordinated Universal Time (UTC) on December 31st of each year. For example, as a Club member, you will receive one (1) pre-arrival upgrade after you complete your first paid stay as a Leaders Club member. If you then meet the spend threshold to earn Sterling status, and have not used the pre-arrival upgrade you previously received, you will have six (6) pre-arrival upgrades for the remainder of the Qualifying Period in which you earned Sterling status. Any unused upgrades will expire at 12:00 am midnight Coordinated Universal Time (UTC) on December 31st of that year.
  • A pre-arrival upgrade may only be used in connection with a reservation booked through an Eligible Booking Channel.
  • If you would like to use a pre-arrival upgrade from your account, you must request to use the upgrade at the time you book your reservation, which must be at least three (3) days before 12:00 am midnight Coordinated Universal Time (UTC) on the date of your arrival. If you make a request after this time, it will not be accommodated. In addition, you will receive an email from us with the status of your pre-arrival upgrade by 12:00 am midnight Coordinated Universal Time (UTC) three (3) days prior to the date of your arrival. As Coordinated Universal Time may differ from your time zone, please be aware of how these deadlines translate to your time zone.
  • All pre-arrival upgrades will be a one-room category upgrade from the room type you reserved only, but cannot be used to upgrade to, or within, a suite category. Room types and categories will vary among the Member Hotels. Pre-arrival upgrades cannot be used for multiple rooms during one stay and can only be applied to your room as The Leaders Club member.
  • If LHW is unable to confirm a pre-arrival upgrade request that has been made in accordance with the conditions set forth above, the pre-arrival upgrade will be re-credited to your account, and you will receive five hundred (500) Leaders Club points in your Leaders Club account after you complete your stay.
  • If you cancel a reservation by 12:00 am midnight Coordinated Universal Time (UTC) three (3) days prior to your arrival date for which you have requested a pre-arrival upgrade or for which a pre-arrival upgrade has been confirmed, the pre-arrival upgrade will be credited back to your account. A pre-arrival upgrade that has been requested or confirmed will be forfeited if:
    • Your reservation is booked during one Qualifying Period and is cancelled in the following Qualifying Period.
    • Your reservation is cancelled less than 12:00 am midnight Coordinated Universal Time (UTC) three (3) days prior to your check-in date, even if such cancellation is within the hotel’s free cancellation policy.
  • If you modify a reservation that includes a confirmed pre-arrival upgrade it may not be possible to apply the pre-arrival upgrade to your modified reservation. You will be notified at a later date whether such upgrade can be confirmed.
  • Reservations made at Member Hotels with only suite category rooms are not eligible for pre-arrival upgrades.
One Category Upgrade Priority at Arrival

You are also entitled to priority status for a one-category upgrade at arrival to be arranged by the Member Hotel, if available, at check-in, provided you have not used a pre-arrival upgrade for that stay.

Room types and categories will vary among the Member Hotels. A one-category upgrade priority at arrival is at the discretion of the Hotel, which will take into account the membership level and upgrade availability on the day of arrival, and is not guaranteed. An upgrade to, or within, a suite category room is also in the sole discretion of the Member Hotel.

Continental Breakfast for Two

As a Leaders Club member, you will receive a complimentary continental breakfast for you and one guest staying in your room during each day of your stay. If you book multiple rooms during a stay, only you and one additional guest staying in your room are eligible for the complimentary continental breakfast each day. A guest who is not residing in your room is not eligible to receive the complimentary breakfast benefit. You are not eligible for any compensation in the event that breakfast is included in the room rate.

Early Check-in/Late Check-out

Early check-in and late check-out are subject to availability and to the specific Member Hotel arrival and room pricing policies.

Complimentary In-Room WiFi

As a Leaders Club member, you will receive complimentary in-room WiFi access during your stay. You are not eligible for any compensation in the event that WiFi is included in the room rate or not offered at the Member Hotel.

Special Rates

Leaders Club special rates may be available to you from time to time and will provide additional discounts for Leaders Club members. The Leaders Club special rates, if available, may not be combined with any other discounted rate or offer.

  • Member Hotels may participate in the Leaders Club special rates at their option; accordingly, this benefit, though it may be offered at some Member Hotels, may not be available at every Member Hotel.
  • Member Hotels may, at their option, impose conditions on special rates, including minimum lengths of stay.
  • Members only sales and/or special promotions are not transferable and only you as the recipient thereof may take advantage of such sale or promotion.
Leaders Club Points

Your Leaders Club membership entitles you to accrue Leaders Club points that you can redeem for complimentary stays at Member Hotels.

Earning Leaders Club Points
  • You will earn one (1) Leaders Club reward point for every USD $1.00, or the currency equivalent, you spend on the room rate for a booking at a Member Hotel for each qualifying stay. Points will be rounded up to the nearest whole number if the spend is greater than or equal to USD $.50 and rounded down the nearest whole number if the spend is less than USD $.50. Any other charges you make during a stay are not eligible for Leaders Club points. Your Leaders Club account must be activated and associated with a booking prior to arrival in order to earn Leaders Club points for a stay.
  • You may earn Leaders Club points on a maximum of three (3) rooms per booking as long as you stay in one of the reserved rooms. If you book more than three (3) rooms at different room rates, the reward points will be given in connection with the three (3) rooms with the highest room rate. However, Leaders Club benefits will only apply to your room.
  • Stays completed at a Member Hotel prior to you enrolling in The Leaders Club are not eligible for Leaders Club points.
  • You cannot earn Leaders Club points until you have completed a stay. It may take up to ten (10) days for reward points to appear in your account.
  • If you change or modify a reservation during a stay, you must notify LHW in order to ensure you receive the correct number of Leaders Club points. There may be a delay in the reward points appearing in your Leaders Club account in the event of a change or modification.
  • We reserve the right to adjust the Leaders Club points credited to your account if we determine that an error was made in the calculation thereof.
  • The amount of Leaders Club points you earn for qualifying stays at Member Hotels where a non-USD currency is used will be calculated based on the room rate converted to US dollars at the exchange rate selected by LHW. This may be the foreign exchange rate used by a Member Hotel at check-in, at check-out or another rate selected by us and may not be the same rate used for currency conversions when you checked-in or checked-out.
  • Your Leaders Club points are valid and redeemable as long as your Leaders Club membership has not expired. Leaders Club points will expire immediately upon expiration of your membership.
  • Your Leaders Club points are non-transferable. The sale or barter of any Leaders Club points or benefits is strictly prohibited.
Renewal Bonus
  • As a benefit of Sterling status, you will receive a Leaders Club points bonus when you renew your Leaders Club membership provided such renewal is within thirty (30) days of the expiration date thereof. The renewal bonus will be equal to five percent (5%) of the room rate spend, excluding taxes and fees, in USD earned during the immediately preceding membership year.
  • It may take up to ten (10) weeks from renewal date of your membership for the renewal bonus to appear in your Leaders Club account.
Points From Promotions
  • The Leaders Club may offer limited-time promotions that provide bonus points or benefits. These promotions are governed by these Terms and Conditions but may have additional terms and conditions that are specific to the individual promotion and may require a separate registration. Many of these promotions are only available to you as the Leaders Club member who receives a specific communication from LHW. Registration for a special offer for which you are not invited to participate is not permitted. Doing so is a violation of these Terms and Conditions and may result in the cancellation of your Leaders Club membership, forfeiture of all of your Leaders Club reward pints, and restrictions on your ability to rejoin The Leaders Club in the future.
Points Expiration
  • Leaders Club points will expire immediately upon the expiration of your Leaders Club membership. However, if you renew your membership within thirty (30) days of the membership expiration date, your points will not expire.
Qualifying Stays
  • A qualifying stay is one (1) stay at a Member Hotel, pursuant to a reservation made through an Eligible Booking Channel at a publicly available rate or Leaders Club special member rate. A qualifying stay requires that the Leaders Club member on the account checks in at the Member Hotel for a minimum one night stay.
  • A stay will not be qualified and you will not earn any Leaders Club points in the event of a "no show" situation - when you have made a reservation but do not check in to the Member Hotel, whether or not your credit card is charged for any portion of the reserved stay per the Member Hotel's "no show" policy.
  • If you redeem Leaders Club points for a single, complimentary night at a Member Hotel, this night will not be a qualifying stay. If you redeem Leaders Club points for a complimentary night during a multi-night stay, the nights for which you paid will be considered a qualifying stay and will earn Leaders Club points provided that they otherwise meet the requirements to be a qualifying stay.
  • We reserve the right to adjust any qualifying stays posted to your account in error.
  • You can view your qualifying stays by logging into your Leaders Club Account at www.lhw.com. If you have any questions regarding your stays, please send any inquiries to theleadersclub@lhw.com.
  • If you believe you did not receive Leaders Club points for a qualifying stay, please contact The Leaders Club by going to https://www.lhw.com/customer-care, choose “Points Adjustment Request” from the drop down and attach a legible copy of your Member Hotel invoice, or contact an LHW Worldwide Reservations and Service Center. Any request you submit must be accompanied by adequate and unaltered documentation regarding the qualified stay. Failure to supply such documentation may result in the denial of the request for Leaders Club points. Requests must be received by LHW within six (6) months from the check-out date of the stay in question. A late request will not be processed.
Redeeming Leaders Club points

Leaders Club points can be redeemed at a Member Hotel for redemption nights, subject to availability at that Member Hotel at the time booking.

  • You can make a reservation for a redemption night through your online account on www.lhw.com or by calling an LHW Worldwide Reservations and Service Center.
  • Availability for redemption nights is subject to the Member Hotel’s blackout dates, room type, and Leaders Club point night availability at the Member Hotel. Only LHW, and not the Member Hotel, can make a redemption night booking, as The Leaders Club inventory is managed by LHW.
  • There may be an additional charge for additional person(s) in the room per the Member Hotel's policy.
  • You may not use a pre-arrival upgrade for a redemption night booking.
  • If your reservation for a redemption night includes additional paid nights in a different room category, the Member Hotel will make an attempt to provide the same room type for the redemption night as the nights you have purchased.
  • You may not combine Leaders Club points from multiple Leaders Club accounts for redemption purposes.
  • Reservations made using Leaders Club points are not commissionable to travel agents.
  • You are entitled to Leaders Club benefits during a redemption night, other than pre-arrival upgrades and priority upgrades at time of check-in.
  • If you have redeemed Leaders Club points for a reservation on a date that will take place after your membership has expired, the reservation will be honored but you will not receive any Leaders Club benefits at the Member Hotel.
  • You must be present for a redemption night stay. Redemption nights may not be sold, transferred or otherwise conveyed to any other person. LHW reserves the right not to honor any redemption night it believes may have been sold, transferred, or conveyed contrary to this provision.
  • All-inclusive Member Hotels may require a per person food and beverage fee in connection with a redemption night.
  • As a Leaders Club member, you are responsible for all taxes and governmental charges, including any value-added tax (VAT), associated with a redemption night booking.
  • You may redeem Leaders Club points for the Member Hotel room rate only. Charges for Member Hotel services and other incidentals that you purchase before or during the stay are not included and will be your responsibility.
  • You must call an LHW Worldwide Reservations and Service Center to modify a redemption night booking, including changes made during a stay.
  • You can cancel a redemption night booking through www.lhw.com or by calling an LHW Worldwide Reservations and Service Center. If the cancellation is made before the check-in date, your reward points will be credited back into your account but you may be responsible for cancellation fees pursuant to the Member Hotel’s cancellation policy. It may take up to ten (10) days for the points to be credited back to your account to be used toward a new redemption night booking.
  • If you "no-show" or cancel a redemption night reservation that contains additional paid nights, the Member Hotel's cancellation policy will be applicable and you may incur cancellation penalties or other fees with regard to the paid nights. You will be informed of the Member Hotel’s cancellation policy at the time you make a reservation. It is your responsibility to be aware of these policies.
Death

In the event of death, we may, in our sole discretion, allow your unredeemed Leaders Club points to be transferred to another Leaders Club member’s account upon our receipt and review of all requested documentation. However, your Leaders Club membership status and the related benefits, including, without limitation, pre-arrival upgrades, will not transfer to the recipient of the Leaders Club points.

Divorce

In the event of a finalized divorce, we may, in our sole discretion, allow your unredeemed Leaders Club points to be transferred to another Leaders Club member’s account upon our receipt and review of all requested documentation, including, without limitation, legal documents directing such a transfer of Leaders Club points. Your Leaders Club Membership status and the related benefits, including, without limitation, pre-arrival upgrades, will not transfer to the recipient of the Leaders Club points.

Additional Terms and Conditions Through September 2019

The following terms and conditions will apply to Leaders Club memberships that exist prior to September 26, 2018.

Complimentary Night Certificates
  • Any complimentary night certificates that you earned prior to September 26, 2018 and haven’t used will remain valid and redeemable until their expiration date, as long as your Leaders Club membership has not expired or been cancelled prior thereto.
  • If you renew your Leaders Club membership within sixty (60) days of the expiration date thereof, all complimentary night certificates that you earned during the previous membership year will remain valid until the complimentary night certificate expiration date. If you do not renew your membership within sixty (60) days of the expiration thereof, any previously earned but unused certificates will no longer be valid.
  • If you book a reservation using a complimentary night certificate and your membership has expired or been terminated prior to your arrival date, we will honor the reservation. However, if you cancel the reservation after your membership has expired, the complimentary night certificate will no longer be valid and you cannot use it for another reservation.
  • The expiration date of a Leaders Club complimentary night certificate will not be extended under any circumstances and may not be used after such date.
  • Your complimentary night certificates are not transferable and will be void if listed or advertised for sale or auction on the internet, in newspapers, magazines or other similar means.
Redeeming Complimentary Night Certificates
  • A reservation in which you wish to redeem a complimentary night certificate can only be made by directly contacting an LHW Worldwide Reservations and Service Center. Such reservation must be made at least seventy- two (72) hours prior to your intended arrival date. You cannot use a complimentary night certificate for an existing reservation or combine a complimentary night certificate with Leaders Club point redemption nights or any other offer. No exceptions will be made.
  • Complimentary night certificates are non-refundable if lost, stolen or destroyed and have no cash surrender value.
  • If you use your complimentary night certificate as part of a multi-night stay, the complimentary night certificate will be applied to the first night of your stay.
  • Availability for complimentary nights is subject to hotel blackout dates, room type and reward night availability with Member Hotels. Only LHW, and not the Member Hotels, can authorize complimentary night bookings as Leaders Club program inventory is managed by LHW.
Cancellations and No-Shows of Stays Using Complimentary Night Certificates

You will forfeit your complimentary night certificate if you do not check into the hotel on the arrival date specified on your reservation confirmation or if you do not cancel the reservation within the hotel’s free cancellation date. It is your responsibility to be aware of hotel’s cancellation policies.

If you cancel a reservation for which you used a complimentary night certificate that you booked prior to September 26, 2018 for a stay after September 26, 2018, you will not receive a return of your complimentary night certificate. In lieu thereof, you will receive Leaders Club points that can be used towards a future redemption booking. The amount of points you receive will be calculated based on a one night stay at the Leaders Club average room rate at the specific member hotel at which the complimentary certificate was originally booked. It may take up to ten (10) days for the points to appear in your account.

Outstanding Stay Credits

If on September 26, 2018 you have any existing stay credits but have not earned a sufficient number of stay credits to earn a complimentary night certificate, we will convert those stay credits to Leaders Club points based on the room rate you paid when you earned the stay credit, with a minimum of 1,250 points being awarded. For example, if you paid USD $1,000 per night for two nights at a Member Hotel (a total of USD $2,000) for which you earned a stay credit, you will be awarded 2,000 Leaders Club points and the stay credit will be voided.

 

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