Customer Care

Need help or have a question? Send us an email and we will be happy to assist you.

Telephone Support

United States, Canada, Puerto Rico, &
U.S. Virgin Islands

Web Support: (1-800) 745-8883 toll free
Voice Reservations: (1-800) 223-6800 toll free

Austria, Belgium, France, Germany, Ireland, Spain, Switzerland, The Netherland and UK

Web Support: 00-800-1010-1111
Voice Reservations: 00-800-2888-8882

Other Countries

Corporate Headquarters

The Leading Hotels of the World, Ltd.

485 Lexington Ave, New York, NY 10017 U.S.A.

Email: [email protected]

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Essential Contacts

The Leading Hotels of the World maintains the most comprehensive global network of Reservations and Service Centers in the luxury hotel industry, and our staff of highly trained professionals is available to assist you.

North America
  • United States, Canada, Puerto Rico, & U.S. Virgin Islands


    LHW.com Telephone Support:
    (1-800) 745-8883 toll free

    Voice Reservations:
    (1-800) 223-6800 toll free
Africa
  • South Africa

    0-800-205-340 toll free
Asia
  • Hong Kong

    800-96-2518 toll free
  • India

    000800-650-1240 toll free
    000800-852-5100 toll free
    Email: [email protected]

  • Indonesia

    001-803-65-6609 toll free
    Fax: (65) 6737-7557
  • Japan

    0120-086-230 toll free
    Fax: (81-3) 5436-8155
  • Malaysia

    1-800-80-1006 toll free
  • People's Republic of China

    400-1324-582
  • Philippines

    1-800-1-65-1-0235 toll free
  • Singapore

    (1-800) 737-9955 toll free
    (65) 6737-9955
  • South Korea

    001-800-5210-5131 toll free
  • Taiwan

    00801-65-1223 toll free
  • Thailand

    001-800-65-6099 toll free
Europe
  • Austria

    00-800-2888-8882 toll free
    0-800-295284 toll free
  • Belgium

    00-800-2888-8882 toll free
    0-800-1-21-23 toll free
  • Czech Republic

    800-05-03-79 toll free
  • Denmark

    00-800-2888-8882 toll free
  • France

    00-800-2888-8882 toll free
    0-800-136-136 toll free
    For assistance with Reservations via Internet: 00800 1010 1111
  • Germany

    00-800-2888-8882 toll free
    0800-8521100 toll free
  • Greece

    00-800-39-127-0617 toll free
  • Holland

    00-800-2888-8882 toll free
    0-800-022-11-23 toll free
  • Ireland

    00-800-2888-8882 toll free
  • Israel

    180-945-4488 toll free
  • Italy

    00-800-2888-8882 toll free
    800-822005 toll free
  • Liechtenstein

    0800-551123 toll free
  • Luxembourg

    00-800-2888-8882 toll free
  • Monaco

    0-800-136-136 toll free
  • Norway

    00-800 2888-8882 toll free
  • Portugal

    00-800 2888-8882 toll free
    800 780 036 toll free
  • Russia

    (7-495) 937-54-37
  • Spain

    00-800 2888-8882 toll free
    900-800-217 toll free
    For assistance with Reservations via Internet: 00800 1010 1111
  • Sweden

    00-800 2888-8882 toll free
  • Switzerland

    00-800 2888-8882 toll free
    0-800-55-1123 toll free
    Tessin 0800-554-773 toll free
  • Turkey

    00-800-39-9075252 toll free
  • Ukraine

    0800-300-888 toll free
  • United Kingdom

    00-800 2888-8882 toll free
  • * For Other European Countries Not Listed

    In Germany:
    (49-69) 664-19-602
    or Italy:
    (39-02) 66986131
Middle East
  • Bahrain

    8000-4086 toll free
  • Kuwait

    6632-9932 toll free
  • Qatar

    00800-971-008 toll free
  • Saudi Arabia

    800-897-1488 toll free
  • United Arab Emirates

    800-532-3464 toll free (971-4) 366-1255
Oceania
  • Australia

    Sydney
    (61-2) 9377-8444

    Elsewhere
    (1-800) 222-033 toll free
  • New Zealand

    0-800-44-1016
Latin America
  • Argentina

    Buenos Aires
    0-800-333-4611 toll free
    E-mail: [email protected]
  • Bolivia

    800 100 598 toll free
  • Brazil

    0800-014-18-19 toll free
  • Chile

    800-570-277 toll free
  • Colombia

    01-800-754-1376 toll free
  • Costa Rica

    0800-054-2036 toll free
  • Dominican Republic

    1 800-751-3353 toll free
  • Ecuador

    1-800-300-100 toll free
  • El Salvador

    800-6-534 toll free
  • Mexico

    01-800-062-5027 toll free
    E-mail: [email protected]
  • Panama

    011 00800-054-0365 toll free
  • Paraguay

    009-800-542-0009 toll free
  • Peru

    0-800-50781 toll free
  • Uruguay

    000-4054-256 toll free
  • Venezuela

    0-800-100-5606 toll free
As a Leaders Club member, you are welcomed as a distinguished guest of our incredible hoteliers at the more than 400 independent luxury properties that make up The Leading Hotels of the World. From day one, your stays will be made more meaningful with special recognition, including on-property benefits and members only rates while you earn toward even more rewarding travel experiences with us. For further assistance related to your membership, contact us via e-mail [email protected].
For worldwide sales assistance and information, contact your nearest Leading Hotels Worldwide Sales Office.
North America
  • Los Angeles

    Sales - Western Region
    10250 Constellation Blvd., Suite 100
    Los Angeles, CA 90067 U.S.A.
    Tel: (+1 310) 576 7098
    Remy Papazian
    Director, Travel Trade, Western Region
    Email: [email protected]
  • New York

    Sales - Eastern Region and Canada 485 Lexington Avenue
    New York, New York 10017 U.S.A.
    Tel: (+1 212) 515 5600
    Dennis Grunden
    Director, Travel Trade, East Coast
    Email: [email protected]
Asia
  • Beijing

    Sales - China
    Room 357, 3/F,
    Tower D, Vantone Centre,
    No.6 Chaoyangmenwai Avenue
    Chaoyang District,
    Beijing, 100020, China
    Tel: (+86 10) 5907 1655
    Fax: (+86 10) 5661 7277
    Email: [email protected]
  • Hong Kong

    Sales - Hong Kong & Taiwan
    Suite 1017, 10/F,
    Sun House
    181 Des Voeux Road Central, Hong Kong
    Tel: (+852) 2191 9696
    Fax: (+852) 2191 9713
    Email: [email protected]
  • Mumbai

    Sales - India
    DBS Heritage House
    Suite #214, Prescott Road,
    Fort, Mumbai 400001, India
    Tel: (+91) 22 40779214 / 9234
    Email: [email protected]
  • Seoul

    Sales - Korea
    16F, Tower 8,
    7 Jongro 5-gil, Jongro-gu
    Seoul 03157, Korea
    Tel: (+82 2) 6226 7228
    Fax: (+81 2) 6226 7012
  • Shanghai

    Sales - Greater China
    Suite 342, Shanghai Center
    1376 Nanjing Road West
    Shanghai 200040, China
    Tel: (+86 21) 6279 8951
    Fax: (+86 21) 6279 8952
    Email: [email protected]
  • Singapore

    Sales - South East Asia
    3 Temasek Avenue,
    #24-06 Centennial Tower
    Singapore 039190
    Tel: (+65) 6737 6696
    Email: [email protected]
  • Tokyo

    Sales - Japan
    2F, 1-3-27 Shimomeguro, Merugo-ku
    Tokyo 153-0064, Japan
    Tel: (+81 3) 5436 8115
    Fax: (+81 3) 5436 8155
    Email: [email protected]
Australia
  • Sydney

    Suite 12.02, Level 12
    227 Elizabeth Street
    Sydney 2000, NSW, Australia
    Tel: (+61 2) 9377 8400
    Craig Adamson
    Managing Director, Asia Pacific (excl. China)
    Email: [email protected]
Europe
  • Frankfurt

    Sales - Germany, Switzerland, Austria & Central Eastern Europe
    Berliner Strasse 44
    60311 Frankfurt, Germany
    Tel: (+49 69) 138 85 100
    Fax: (+49 69) 138 85 140
    Email: [email protected]
  • London

    Sales - UK, Ireland
    Mortimer House
    37-41 Mortimer Street
    Fitzrovia
    London W1T 3JH, England
    Tel: (+44 207) 139 4488
    Email: [email protected]
  • Madrid

    Sales - Spain
    C/ Orense 85,
    28020 Madrid, Spain
    Tel: (+34 91) 55 91 750
    Email: [email protected]
  • Milan

    Sales - Italy and Southeast Europe
    Via Manuzio, 7
    20124 Milan, Italy
    Tel: (+39 02) 669 86131
    Fax: (+39 02) 669 88783
    Email: [email protected]
  • Moscow

    Sales - Russia, Ukraine & CIS
    Pushkarev lane 9
    127051 Moscow, Russia
    Tel: (+7 495) 933 28 21
    Fax: (+7 495) 937 54 35
    Email: [email protected]
  • Paris

    Sales - France, Monaco & Benelux
    KWERK Haussmann
    29-31, rue de Courcelles
    75008 Paris, France
    Tel: (+33 1) 53 67 10 10
    Email: [email protected]
Middle East
  • Dubai

    Knowledge Village
    Al Sufouh Road
    Block 19, Office Number T14 (03rd floor)
    Dubai, United Arab Emirates

    Mailing Address:
    P.O. Box 500712
    Knowledge Village
    Dubai, United Arab Emirates

    Tel: (+971 4) 366 1255
    Hatem Chatter
    Director, Middle East
    Email: [email protected]
Latin America
  • Buenos Aires

    Sales - Spanish Speaking Countries in Latin America
    Esmeralda 920, Of.2706,
    C1007ABL Buenos Aires, Argentina
    Tel: (+54 11) 7078 0080
    Daniela Shayo
    Director of Spanish Speaking Countries in Latin America
    Email: [email protected]
  • Mexico

    Juan Vazquez de Mella 481,
    Piso 2, Oficina 200A
    Col. Los Morales Polanco, Miguel Hidalgo
    11510, Ciudad de México
    Tel: (+52 55) 2122 2771
    Daniela Shayo
    Director of Spanish Speaking Countries in Latin America
    Email: [email protected]
  • São Paulo

    Al. Santos 1773, Suite 1207
    01419-002 São Paulo SP, Brazil
    João Annibale
    Senior Director, Brazil
    Email: [email protected]
Contact our Group Sales professionals for personal assistance and support in the planning and execution of your next business or leisure event.
North America
  • Business Development

    Tel: (+1 347) 218 2676
    Jennifer Sorrell
    Director of Business Development, North American Groups
    Email: j[email protected]
  • East Coast

    Tel: (+1 212) 515 5869
    Nicole Trottier
    Director Group Sales, Northeastern Region and Southeastern Region
    USA: Alabama, Connecticut, Florida, Georgia, Kentucky, Maryland, Mississippi, Massachusetts, New Jersey, New Hampshire, North Carolina, New York, Maine, South Carolina, Pennsylvania, Rhode Island, Vermont, Tennessee, Virginia, and Washington DC.
    Email: [email protected]

    Tel: (+1 212) 515 5823
    Nancy Koerner
    Senior Coordinator, Group Sales, Eastern & Northeastern Region
    Email: [email protected]
  • Midwest

    Tel: (+1 312) 402-8472
    Patrick T. Smith
    Senior Director, Group Sales, North America
    USA: Arkansas, Colorado, Illinois, Indiana, Iowa, Kansas, Louisiana, Michigan, Minnesota, Missouri, Nebraska, N. Dakota, Ohio, Oklahoma, S. Dakota, & Wisconsin
    Canadian Provinces: Manitoba, Ontario, Quebec & Saskatchewan
    Email: [email protected]

    Tel: (+1 269) 492 4921
    Kelli Featherly
    Senior Coordinator, Group Sales, North America
    Email: [email protected]
  • West Coast

    Tel: (+1 310) 576 7098
    Lori Harrison
    Senior Manager, Group Sales, Western Region
    USA: Alaska, Arizona, California, Hawaii, Idaho, Montana, New Mexico, Nevada, Oregon, Texas, Utah, Wyoming, and Washington
    Canadian Provinces: Western Canada-British Colombia, Alberta
    Email: [email protected]

    Tel: (+1 949) 275 5566
    Kristen Inghram
    Senior Coordinator, Group Sales, Western Region
    Email: [email protected]
Asia Pacific
  • Shanghai

    Tel: (+86 21) 6279 8951
    Fax: (+86 21) 6279 8952
    Director, Group Sales, China
    Email: [email protected]
  • Singapore

    Tel: (+65) 6737 6696
    Fax: (+65) 6737 7557
    Email: [email protected]
Australia
Europe
  • Frankfurt

    Germany, Switzerland, Austria & Central Eastern Europe
    Tel: (+49 69) 138 85 123
    Fax: (+49 69) 138 85 140
    Email: [email protected]
  • London

    Tel: (+44 207) 139 4488
    Email: [email protected]
  • Moscow

    Tel: (+7 495) 937 5437
    Fax: (+7 495) 937 5435
    Email: [email protected]
  • Paris

    France, Monaco & Benelux
    Tel: (+33 1) 53 67 1030
    Fax: (+33 1) 53 67 1020
    Email: [email protected]
Middle East
Latin America
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