What does it take to be a successful rooms division manager at the Gran Meliá de Mar hotel on the southwest coast of Majorca? Carlos Bofill, who has lived most of his life on the largest of the Balearic Islands, may know better than anyone. In addition to keen knowledge of the destination, it centers around attention to guests, many who return yearly, anticipating their needs, and exceptional service, the hallmark of a true luxury property.
Carlos, born in Barcelona, began his career in Majorca, completing his studies in hospitality and gaining experience at Meliá hotels. As the company’s first five-star hotel, the Gran Meliá de Mar represents a singular property both for the Meliá Group and Majorca. Carlos knows it intimately, as part of a team overseeing its renovation and transformation.