Manager, Royal Service; Paradisus Los Cabos
Roger Balam came to Meliá’s Paradisus Los Cabos following time spent in the Mexican Caribbean. There, he acquired an understanding of hospitality and luxury hotels, which proved invaluable. As manager of Royal Service, the Spanish hotel company’s signature program of amenities and facilities, he is attendant to everything that translates into a superlative guest experience. At an all-inclusive property, where seven restaurants delight the palates of guests and four pools are among many features, Balam and his team aim to exceed expectations and indulge guests with Baja California’s special brand of Mexican hospitality.