Service You Expect,
The Experiences
You Seek

In light of COVID-19, we have elevated our cleanliness standards and protocols at our more than 430 hotels. Here’s how:

The Leading Hotels team has partnered with three prominent public health and safety authorities to develop new hygiene standards and best practice guidelines for our hotels to ensure the safest possible environment for you, our hoteliers, and their staff members.

To help you sleep easier, many of our hoteliers have sought out additional performance-based accreditations from respected public and private sector authorities, verifying their comprehensive cleaning, disinfection, and mitigation protocols. These certifications include:

• GBAC Star from the Global Biorisk Advisory Council (GBAC), a division of the Worldwide Cleaning Industry Association
• Sharecare VERIFIED™ with Forbes Travel Guide
• Clean & Safe Protocol from HRS and SGS
• SafeTravels from the World Travel & Tourism Council
• SafeGuard from Bureau Veritas
• Other local and regional government certifications

If a hotel has received one of these accreditations, look for the Healthy Stays Certified stamp on hotel search results and property pages.

We are committed to offering you the best rate available when you make a booking.

• If you find a lower rate for your reservation within 24 hours of booking with us, we’ll match it.
• Certain terms and conditions apply. Learn more here.

We understand that conditions are changing more than usual, and we want to offer you the flexibility you need to plan your travel. So we’ve introduced Flexible Cancellation rates for stress-free booking.

• Now available for our most popular offers, including Leaders Club Exclusive, Stay for 3 Pay for 2, Breakfast Inclusive rates, and more. View all available Offers here.
• When it comes to cancellations, if for any reason, a hotel is unable to issue you a refund or hotel credit for a stay through December 31, 2021, we will provide you with a Leaders Club points credit equal to the value of the cancelled stay to be used towards a future reservation. Even if you are currently not a member of our loyalty program, we will ensure you are able to use these Leaders Club points credits when booking a future stay.
• For assistance with bookings, changes, or cancellations, please contact our reservations agents, 24/7.

¹Some exclusions may apply and cancellations may be required more than 72 hours prior to arrival. Please refer to the specific hotel's cancellation policy when making your booking.

When you need to make a booking, modify a reservation, or cancel your plans, our dedicated reservations specialists are available around the clock to assist you. Our highly trained staff is available 24/7 by telephone or email and ready to assist you in your preferred language and time zone. Find your local contact here.

We’ve banded together with our member hotels to create Stay It Forward certificates – prepaid hotel stays that provide financial assistance to those who need it most. With the purchase of a USD 1,500 certificate, you’ll receive a two-night stay at one of the most sought-after hotels in the world and access to a special insider experience determined by your chosen hotel.

• 100% of the proceeds from each sale will be donated to hotel employees facing financial hardship, or to a charity doing essential work for their communities.
• Learn more about participating hotels and how to purchase here.