We always like to say there’s no limit to what you can do for your guests.
Going The Extra Mile
When a little girl lost the Adlon-branded teddy bear she got at the hotel, Giovanni sent her a new one. And when she lost that one too, he and his colleagues staged a photo shoot, taking pictures of the teddy bear checking in to the hotel, taking in a view of the Brandenburg Gate, and enjoying tea time with the Adlon’s other branded toys, and sent them along with a new teddy bear and a letter to the little girl explaining that her cherished bear was visiting friends in Berlin. The girl’s mother sent back photos of her daughter hugging the bear. “When you really see the happiness and joy in the eyes of a person thanks to something that you did, that’s the most rewarding part of this job,” Giovanni says. “You can have stressful days in this business but having the direct feedback of a happy guest really melts your heart—especially when it's from a child.”
It isn’t easy keeping track of what’s going on in a 385-room hotel in the center of a capital city like Berlin, but the dedicated Ladies in Red make an effort to know all the ins and outs, not just of the hotel but of the city as a whole. Their duties sometimes overlap with those of the concierge, advising guests on how to get around and make the most of their time.
So whether you just need help finding one of the hotel’s restaurants like the Michelin-starred Lorenz Adlon Esszimmer, or want to surprise someone special with flowers and champagne, look for one of the friendly guest relations managers dressed in red.
To learn more about Hotel Adlon Kempinski, please contact the concierge upon making a reservation.