Customer Care

Leaders Club members receive benefits such as Leaders Club points, pre-arrival upgrades, daily continental breakfast for two, complimentary in-room WiFi, and more. For a complete list of benefits visit the Leaders Club member benefits page.

You will earn 1 point for every USD 1 you spend on qualifying room rates when you book through LHW's Worldwide Reservations and Service Centers, LHW.com, or when you make qualified bookings via your travel professional.

If working with a travel agent, it is your responsibility to ensure that your Leaders Club number is included at the time of booking.

You can redeem points online by logging into your Leaders Club account and booking a reservation at LHW.com or by contacting a voice agent at one of LHW’s Worldwide Reservations and Service Centers.

A pre-arrival upgrade is a one-category room upgrade from the room type you reserved that you may request at the time of booking. Pre-arrival upgrades cannot be used to or within a suite category or for bookings made with Leaders Club points. As a Club member, you'll unlock one pre-arrival upgrade request annually as soon as you complete your first paid stay.

You can view your points and account any time in your member dashboard at LHW.com or on the LHW app. Additionally, you will recieve a monthly account statement by email.

Yes, points will expire twenty-four (24) months after the last date on which you have earned or redeemed points.

No, only the Leaders Club member's room will be eligible for on-property benefits. However, you can earn points on up to three (3) rooms per reservation with the same stay dates.