A Message To Our Customers On COVID-19
As we face this unique moment in history as one global community, the employees of The Leading Hotels of the World are thinking of you, our valued guests, and wishing you health and safety.
The situation surrounding the outbreak of COVID-19 is changing rapidly. We encourage you to stay informed of the guidance provided by the World Health Organization and your local health authorities. The hotels in our collection represent the highest level of quality in the industry. Our passionate hoteliers are vigilantly evaluating and implementing measures to ensure a safe stay for their guests.
Changes to your stay
With new travel restrictions being put in place on an almost daily basis, it is likely that you will need to make adjustments to your upcoming itineraries. Please know that our dedicated reservations specialists are available around the clock to help you with those changes or cancellations.
Our promise to you
If a hotel is unable to issue you a refund or hotel credit for a stay through June 30, 2020, we will provide you with a Leaders Club points credit equal to the value of the cancelled stay to be used towards a future reservation. Even if you are currently not a member of our loyalty program, we will ensure you are able to use these Leaders Club points credits when booking a future stay.
Leaders Club program flexibility
As loyal members of our community, we are committed to being as flexible as possible with the program rules during this time. To that end, for members who have accounts expiring before June 30, 2020, we will extend membership to July 31, 2020 at no additional charge. This will be reflected in your dashboard on lhw.com in the coming weeks. We are also exploring additional ways to support our Leaders Club members who are unable to enjoy their membership during this time. We will communicate any updates to you as soon as possible.
The events of the past few months are likely to change the way we travel in the future. But one thing, we are certain, will remain the same: your unshakable passion for exploring what makes this world so special. Venturing beyond the guidebooks. Making connections with like-minded people. And seeking out what is truly uncommon.
When you are ready to travel, trust that our family of independent luxury hoteliers will be ready to welcome you with open arms.
Thank you for placing your trust and travel in us.
Shannon Knapp, President & Chief Executive Officer
For further information on the impact of the Coronavirus (COVID-19), please visit:
• World Health Organization
• Center for Disease Control and Prevention
• US Department of State
If you have made a booking through LHW.com or Leading Hotels’ Reservation Centers that you would like to amend please contact our regional reservation offices listed below for support. Requests for a cancellation or modification are evaluated based on the individual hotel’s change policy.
For additional support send us an email and we will be happy to assist you.
United States, Canada, Puerto Rico, &
U.S. Virgin Islands
Web Support: (1-800) 745-8883 toll free
Voice Reservations: (1-800) 223-6800 toll free
Austria, Belgium, France, Germany, Ireland, Spain, Switzerland, The Netherland and UK
Web Support: 00-800-1010-1111
Voice Reservations: 00-800-2888-8882
The Leading Hotels of the World, Ltd.
485 Lexington Ave, New York, NY 10017 U.S.A.
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