Customer Care

A Message To Our Customers On COVID-19

As we face this unique moment in history as one global community, the employees of The Leading Hotels of the World are thinking of you, our valued guests, and wishing you health and safety.
The situation surrounding the outbreak of COVID-19 is changing rapidly. We encourage you to stay informed of the guidance provided by the World Health Organization and your local health authorities. The hotels in our collection represent the highest level of quality in the industry. Our passionate hoteliers are vigilantly evaluating and implementing measures to ensure a safe stay for their guests.

Changes to your stay
With new travel restrictions being put in place on an almost daily basis, it is likely that you will need to make adjustments to your upcoming itineraries. Please know that our dedicated reservations specialists are available around the clock to help you with those changes or cancellations.

Our promise to you
If a hotel is unable to issue you a refund or hotel credit for a stay through June 30, 2020, we will provide you with a Leaders Club points credit equal to the value of the cancelled stay to be used towards a future reservation. Even if you are currently not a member of our loyalty program, we will ensure you are able to use these Leaders Club points credits when booking a future stay.

Leaders Club program flexibility
As loyal members of our community, we are committed to being as flexible as possible with the program rules during this time. To that end, for members who have accounts expiring before June 30, 2020, we will extend membership to July 31, 2020 at no additional charge. This will be reflected in your dashboard on lhw.com in the coming weeks. We are also exploring additional ways to support our Leaders Club members who are unable to enjoy their membership during this time. We will communicate any updates to you as soon as possible.

The events of the past few months are likely to change the way we travel in the future. But one thing, we are certain, will remain the same: your unshakable passion for exploring what makes this world so special. Venturing beyond the guidebooks. Making connections with like-minded people. And seeking out what is truly uncommon.

When you are ready to travel, trust that our family of independent luxury hoteliers will be ready to welcome you with open arms.

Thank you for placing your trust and travel in us.

Warm Regards,

Shannon Knapp, President & Chief Executive Officer

For further information on the impact of the Coronavirus (COVID-19), please visit:

World Health Organization
Center for Disease Control and Prevention
US Department of State

If you have made a booking through LHW.com or Leading Hotels’ Reservation Centers that you would like to amend please contact our regional reservation offices listed below for support. Requests for a cancellation or modification are evaluated based on the individual hotel’s change policy.

For additional support send us an email and we will be happy to assist you.



Telephone Support

United States, Canada, Puerto Rico, &
U.S. Virgin Islands

Web Support: (1-800) 745-8883 toll free
Voice Reservations: (1-800) 223-6800 toll free

Austria, Belgium, France, Germany, Ireland, Spain, Switzerland, The Netherland and UK

Web Support: 00-800-1010-1111
Voice Reservations: 00-800-2888-8882

Other Countries

Corporate Headquarters

The Leading Hotels of the World, Ltd.

485 Lexington Ave, New York, NY 10017 U.S.A.

Email: info@lhw.com

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Essential Contacts

The Leading Hotels of the World maintains the most comprehensive global network of Reservations and Service Centers in the luxury hotel industry, and our staff of highly trained professionals is available to assist you.

North America
  • United States, Canada, Puerto Rico, & U.S. Virgin Islands


    LHW.com Telephone Support:
    (1-800) 745-8883 toll free

    Voice Reservations:
    (1-800) 223-6800 toll free
Africa
  • South Africa

    0-800-205-340 toll free
    Fax: (49-69) 664-19-291
Asia
  • Hong Kong

    800-96-2518 toll free
    Fax: (65) 6737-7557
  • India

    000800-650-1240 toll free
    000800-852-5100 toll free
    Email: sales.india@lhw.com

  • Indonesia

    001-803-65-6609 toll free
    Fax: (65) 6737-7557
  • Japan

    0120-086-230 toll free
    Fax: (81-3) 5436-8155
  • Malaysia

    1-800-80-1006 toll free
    Fax: (65) 6737-7557
  • People's Republic of China

    400-1324-582
    Fax: (65) 6737-7557
  • Philippines

    1-800-1-65-1-0235 toll free
    Fax: (65) 6737-7557
  • Singapore

    (1-800) 737-9955 toll free
    (65) 6737-9955
    Fax: (65) 6737-7557
  • South Korea

    001-800-5210-5131 toll free
    Fax: (81 2) 6226 7012
  • Taiwan

    00801-65-1223 toll free
    Fax: (65) 6737-7557
  • Thailand

    001-800-65-6099 toll free
    Fax: (65) 6737-7557
Europe
  • Austria

    00-800-2888-8882 toll free
    0-800-295284 toll free
    Fax: (49-69) 664-19-291
  • Belgium

    00-800-2888-8882 toll free
    0-800-1-21-23 toll free
    Fax: (49-69) 664-19-291
  • Czech Republic

    800-05-03-79 toll free
    Fax: (49-69) 664-19-291
  • Denmark

    00-800-2888-8882 toll free
    Fax: (49-69) 664-19-291
  • France

    00-800-2888-8882 toll free
    0-800-136-136 toll free
    Fax: (49-69) 664-19-291
    For assistance with Reservations via Internet: 00800 1010 1111
  • Germany

    00-800-2888-8882 toll free
    0800-8521100 toll free
    Fax: (49-69) 664-19-291
  • Greece

    00-800-39-127-0617 toll free
  • Holland

    00-800-2888-8882 toll free
    0-800-022-11-23 toll free
    Fax: (49-69) 664-19-291
  • Ireland

    00-800-2888-8882 toll free
    1-800-409-063 toll free
    Fax: (49-69) 664-19-291
  • Israel

    180-945-4488 toll free
  • Italy

    00-800-2888-8882 toll free
    800-822005 toll free
    Fax: (39-02) 669-86845
  • Liechtenstein

    0800-551123 toll free
    Fax: (49-69) 664-19-291
  • Luxembourg

    00-800-2888-8882 toll free
    Fax: (49-69) 664-19-291
  • Monaco

    0-800-136-136 toll free
    Fax: (49-69) 664-19-291
  • Norway

    00-800 2888-8882 toll free
    Fax: (49-69) 664-19-291
  • Portugal

    00-800 2888-8882 toll free
    800 780 036 toll free
    Fax: (49-69) 664-19-291
  • Russia

    (7-495) 937-54-37
    Fax: (7-495) 937-54-35
  • Spain

    00-800 2888-8882 toll free
    900-800-217 toll free
    Fax: (49-69) 664-19-291
    For assistance with Reservations via Internet: 00800 1010 1111
  • Sweden

    00-800 2888-8882 toll free
    Fax: (49-69) 664-19-291
  • Switzerland

    00-800 2888-8882 toll free
    0-800-55-1123 toll free
    Tessin 0800-554-773 toll free
    Fax: (49-69) 664-19-291
  • Turkey

    00-800-39-9075252 toll free
    Fax: (39-02) 6698-6845
  • Ukraine

    0800-300-888 toll free
    Fax: (7-495) 937-54-35
  • United Kingdom

    00-800 2888-8882 toll free
    Fax: (49-69) 664-19-291
  • * For Other European Countries Not Listed

    In Germany:
    (49-69) 664-19-602
    or Italy:
    (39-02) 66986131
Middle East
  • Bahrain

    8000-4086 toll free
    Fax: (971-4) 366-1040
  • Kuwait

    6632-9932 toll free
    Fax: (971-4) 366-1040
  • Qatar

    00800-971-008 toll free
    Fax: (971-4) 366-1040
  • Saudi Arabia

    800-897-1488 toll free
    Fax: (971-4) 366-1040
  • United Arab Emirates

    800-532-3464 toll free (971-4) 366-1255 Fax: (971-4) 366-1040
Oceania
  • Australia

    Sydney
    (61-2) 9377-8444

    Elsewhere
    (1-800) 222-033 toll free
  • New Zealand

    0-800-44-1016
Latin America
  • Argentina

    Buenos Aires
    0-800-333-4611 toll free
    E-mail: reservations.buenosaires@lhw.com
  • Bolivia

    800 100 598 toll free
  • Brazil

    0800-014-18-19 toll free
  • Chile

    800-570-277 toll free
  • Colombia

    01-800-754-1376 toll free
  • Costa Rica

    0800-054-2036 toll free
  • Dominican Republic

    1 800-751-3353 toll free
  • Ecuador

    1-800-300-100 toll free
  • El Salvador

    800-6-534 toll free
  • Mexico

    01-800-062-5027 toll free
    E-mail: reservations.mexico@lhw.com
  • Panama

    011 00800-054-0365 toll free
  • Paraguay

    009-800-542-0009 toll free
  • Peru

    0-800-50781 toll free
  • Uruguay

    000-4054-256 toll free
  • Venezuela

    0-800-100-5606 toll free
As a Leaders Club member, you are welcomed as a distinguished guest of our incredible hoteliers at the more than 400 independent luxury properties that make up The Leading Hotels of the World. From day one, your stays will be made more meaningful with special recognition, including on-property benefits and members only rates while you earn toward even more rewarding travel experiences with us. For further assistance related to your membership, contact us via e-mail theleadersclub@lhw.com.
For worldwide sales assistance and information, contact your nearest Leading Hotels Worldwide Sales Office.
North America
  • Los Angeles

    Sales - Western Region
    10250 Constellation Blvd., Suite 100
    Los Angeles, CA 90067 U.S.A.
    Tel: (+1 310) 576 7098
    Remy Papazian
    Director, Travel Trade, Western Region
    Email: losangeles@lhw.com
  • New York

    Sales - Eastern Region and Canada 485 Lexington Avenue
    New York, New York 10017 U.S.A.
    Tel: (+1 212) 515 5600
    Dennis Grunden
    Director, Travel Trade, East Coast
    Email: info@lhw.com
Asia
  • Beijing

    Sales - China
    Room 2656, 26/F,
    Tower D, Vantone Centre,
    No.6 Chaoyangmenwai Avenue
    Chaoyang District,
    Beijing, 100020, China
    Tel: (+86 10) 5907 1655
    Fax: (+86 10) 5661 7277
    Email: beijing@lhw.com
  • Hong Kong

    Sales - Hong Kong & Taiwan
    Suite 806, 8/F,
    Sun House
    181 Des Voeux Road Central, Hong Kong
    Tel: (+852) 2191 9696
    Fax: (+852) 2191 9713
    Email: hongkong@lhw.com
  • Mumbai

    Sales - India
    DBS Heritage House
    Suite #214, Prescott Road,
    Fort, Mumbai 400001, India
    Tel: (+91) 22 40779214 / 9234
    Email: sales.india@lhw.com
  • Seoul

    Sales - Korea
    16F, Tower 8,
    7 Jongro 5-gil, Jongro-gu
    Seoul 03157, Korea
    Tel: (+82 2) 6226 7228
    Fax: (+81 2) 6226 7012
  • Shanghai

    Sales - Greater China
    Suite 342, Shanghai Center
    1376 Nanjing Road West
    Shanghai 200040, China
    Tel: (+86 21) 6279 8951
    Fax: (+86 21) 6279 8952
    Email: shanghai@lhw.com
  • Singapore

    Sales - South East Asia
    3 Temasek Avenue,
    #24-06 Centennial Tower
    Singapore 039190
    Tel: (+65) 6737 6696
    Fax: (+65) 6737 7557
    Email: singapore@lhw.com
  • Tokyo

    Sales - Japan
    2F, 1-3-27 Shimomeguro, Merugo-ku
    Tokyo 153-0064, Japan
    Tel: (+81 3) 5436 8115
    Fax: (+81 3) 5436 8155
    Email: tokyo@lhw.com
Australia
  • Sydney

    Suite 12.02, Level 12
    227 Elizabeth Street
    Sydney 2000, NSW, Australia
    Tel: (+61 2) 9377 8400
    Craig Adamson
    Managing Director, Asia Pacific (excl. China)
    Email: sydney@lhw.com
Europe
  • Frankfurt

    Sales - Germany, Switzerland, Austria & Central Eastern Europe
    Berliner Strasse 44
    60311 Frankfurt, Germany
    Tel: (+49 69) 138 85 100
    Fax: (+49 69) 138 85 140
    Email: frankfurt@lhw.com
  • London

    Sales - UK, Ireland
    Mortimer House
    37-41 Mortimer Street
    Fitzrovia
    London W1T 3JH, England
    Tel: (+44 207) 139 4488
    Email: london@lhw.com
  • Madrid

    Sales - Spain
    C/ Orense 85,
    28020 Madrid, Spain
    Tel: (+34 91) 55 91 750
    Email: madrid@lhw.com
  • Milan

    Sales - Italy and Southeast Europe
    Via Manuzio, 7
    20124 Milan, Italy
    Tel: (+39 02) 669 86131
    Fax: (+39 02) 669 88783
    Email: milan@lhw.com
  • Moscow

    Sales - Russia, Ukraine & CIS
    Pushkarev lane 9
    127051 Moscow, Russia
    Tel: (+7 495) 933 28 21
    Fax: (+7 495) 937 54 35
    Email: moscow@lhw.com
  • Paris

    Sales - France, Monaco & Benelux
    KWERK Haussmann
    29-31, rue de Courcelles
    75008 Paris, France
    Tel: (+33 1) 53 67 10 10
    Email: paris@lhw.com
Middle East
  • Dubai

    Knowledge Village
    Al Sufouh Road
    Block 19, Office Number T14 (03rd floor)
    Dubai, United Arab Emirates

    Mailing Address:
    P.O. Box 500712
    Knowledge Village
    Dubai, United Arab Emirates

    Tel: (+971 4) 366 1255
    Fax: (+971 4) 366 1040
    Hatem Chatter
    Director, Middle East
    Email: dubai@lhw.com
Latin America
  • Buenos Aires

    Sales - Spanish Speaking Countries in Latin America
    Esmeralda 920, Of.2706,
    C1007ABL Buenos Aires, Argentina
    Tel: (+54 11) 7078 0080
    Daniela Shayo
    Director of Spanish Speaking Countries in Latin America
    Email: sales.buenosaires@lhw.com
  • Mexico

    Juan Vazquez de Mella 481,
    Piso 2, Oficina 200A
    Col. Los Morales Polanco, Miguel Hidalgo
    11510, Ciudad de México
    Tel: (+52 55) 2122 2771
    Daniela Shayo
    Director of Spanish Speaking Countries in Latin America
    Email: office.mexico@lhw.com
  • São Paulo

    Al. Santos 1773, Suite 1207
    01419-002 São Paulo SP, Brazil
    João Annibale
    Senior Director, Brazil
    Email: saopaulo@lhw.com
Contact our Group Sales professionals for personal assistance and support in the planning and execution of your next business or leisure event.
North America
  • Business Development

    Tel: (+1 347) 218 2676
    Jennifer Sorrell
    Director of Business Development, North American Groups
    Email: jsorrell@lhw.com
  • East Coast

    Tel: (+1 212) 515 5869
    Nicole Trottier
    Director Group Sales, Northeastern Region and Southeastern Region
    USA: Alabama, Connecticut, Florida, Georgia, Kentucky, Maryland, Mississippi, Massachusetts, New Jersey, New Hampshire, North Carolina, New York, Maine, South Carolina, Pennsylvania, Rhode Island, Vermont, Tennessee, Virginia, and Washington DC.
    Email: ntrottier@lhw.com

    Tel: (+1 212) 515 5823
    Nancy Koerner
    Senior Coordinator, Group Sales, Eastern & Northeastern Region
    Email: nkoerner@lhw.com
  • Midwest

    Tel: (+1 312) 402-8472
    Patrick T. Smith
    Senior Director, Group Sales, North America
    USA: Arkansas, Colorado, Illinois, Indiana, Iowa, Kansas, Louisiana, Michigan, Minnesota, Missouri, Nebraska, N. Dakota, Ohio, Oklahoma, S. Dakota, & Wisconsin
    Canadian Provinces: Manitoba, Ontario, Quebec & Saskatchewan
    Email: pksmith@lhw.com

    Tel: (+1 269) 492 4921
    Kelli Featherly
    Senior Coordinator, Group Sales, North America
    Email: kfeatherly@lhw.com
  • West Coast

    Tel: (+1 310) 576 7098
    Lori Harrison
    Senior Manager, Group Sales, Western Region
    USA: Alaska, Arizona, California, Hawaii, Idaho, Montana, New Mexico, Nevada, Oregon, Texas, Utah, Wyoming, and Washington
    Canadian Provinces: Western Canada-British Colombia, Alberta
    Email: lharrison@lhw.com

    Tel: (+1 949) 275 5566
    Kristen Inghram
    Senior Coordinator, Group Sales, Western Region
    Email: kinghram@lhw.com
Asia Pacific
Australia
Europe
Middle East
Latin America
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