Frequently Asked Questions

Leaders Club members receive benefits such as Leaders Club points, pre-arrival upgrades, daily continental breakfast for two, complimentary in-room WiFi, and more. For a complete list of benefits visit the Leaders Club member benefits page.

You will earn 1 point for every USD 1 you spend on qualifying room rates when you book through LHW's Worldwide Reservations and Service Centers, LHW.com, or when you make qualified bookings via your travel professional.

If working with a travel agent, it is your responsibility to ensure that your Leaders Club number is included at the time of booking.

You can redeem points online by logging into your Leaders Club account and booking a reservation at LHW.com or by contacting a voice agent at one of LHW’s Worldwide Reservations and Service Centers.

A pre-arrival upgrade is a one-category room upgrade from the room type you reserved that you may request at the time of booking. Pre-arrival upgrades cannot be used to or within a suite category or for bookings made with Leaders Club points. As a Club member, you'll unlock one pre-arrival upgrade request annually as soon as you complete your first paid stay.

You can view your points and account any time in your member dashboard at LHW.com or on the LHW app. Additionally, you will recieve a monthly account statement by email.

Yes, points will expire twenty-four (24) months after the last date on which you have earned or redeemed points.

No, only the Leaders Club member's room will be eligible for on-property benefits. However, you can earn points on up to three (3) rooms per reservation with the same stay dates.

Leaders Club is our guest loyalty program that affords members exclusive rates, on-property benefits, and the opportunity to earn reward nights at Leading Hotels' 400+ independent, luxury properties. It is free to join and members start enjoying benefits and earning reward points with their first stay.

Visit LHW.com/enroll, call one of our LHW Worldwide Reservations and Service Centers, or join through the websites of select Leading Hotels.

No, there's no physical card. Your membership details are available in your account dashboard on lhw.com or via our mobile app. Booking with your Leaders Club membership ensures your membership details will be added to your reservation.

You will advance to Sterling status when you spend at least USD 5,000 or currency equivalent on the room rate(s) for eligible stays in a calendar year (January to December). Your Sterling benefits will begin the day you earned status through the end of the following calendar year. For example, if you earn Sterling status in July 2024 you will have it through December 31, 2025.

Yes, you can make a Leaders Club booking through select hotel websites. Please note, however, that hotels cannot accept Leaders Club reservations via email or telephone.

No, your first pre-arrival upgrade is unlocked after your first paid stay as a Leaders Club member. As a Club member, you will then receive another pre-arrival upgrade in January every year of your membership.

You can request a pre-arrival upgrade when you are completing your booking on LHW.com or through an LHW Worldwide Reservations and Service Center. Pre-arrival upgrades can not be used to upgrade to or within a suite category.

Yes, you must request a pre-arrival upgrades by 12:00 am Coordinated Universal Time (UTC) three days before the date of your arrival. Requests after this time will not be accommodated.

With pre-arrival upgrades, you will be able to request an upgrade when making your reservation and will know the outcome before your trip. Leaders Club members also enjoy upgrade consideration based on availability when checking in.

Our reservation agents will be working on securing your pre-arrival upgrade from the time you request it upon booking your stay until three days before your date of arrival. You will receive an email regarding the status of your pre-arrival upgrade at least three days prior to the date of your arrival, based on 12:00 am Coordinated Universal Time (UTC).

If we are unable to confirm your pre-arrival upgrade request, we will make it up to you - the pre-arrival upgrade will be re-credited to your account for future use, and you will receive 500 Leaders Club points in your Leaders Club account after you complete your stay.

While most room categories are eligible, suite category rooms and villas are not eligible for pre-arrival upgrades.

You can modify an existing reservations and request a pre-arrival upgrade on LHW.com or by contacting LHW's Worldwide Reservations and Service Center. However, if you've made a book and your pre-arrival upgrade request has been confirmed you must contact LHW's Worldwide Reservations and Service Center to modify the reservation. It may not be possible to add the upgrade to your changed reservation.

It may take up to ten days for reward points to appear in your account. If your Leaders Club points haven’t appeared in your account after that time, you can visit our Customer Care page and select “Points Adjustment Request” under Reason for Contact and provide all required information, contact an LHW Worldwide Reservations and Service Center, or send an email to [email protected] to request the points.

Free nights start at approximately 4,000 points. The number of points varies based on each hotel's published room rates for a particular day.

Yes, when booked with an eligible rate via:

• A LHW Worldwide Reservations and Service Center
• On LHW.com through your Leaders Club online account
• Any travel agent (other than an online travel agent or anysuch travel-related booking website) making the booking through the Global Distribution System or via LHW, as long as they provide your Leaders Club number at the time of booking.
• Select Leading Hotelsweb sites by logging in to your Leaders Club account when making the reservation.

Reservations made via any other booking channel, including over the phone with the hotel directly, through an online travel agency, prepaid to agencies, or as part of a group booking are not eligible for Leaders Club points or benefits.

No, you do not earn points for on-property spend during your stay.

If you believe you did not receive the corect amount of Leaders Club points for a qualifying stay, please contact us by visiting our Customer Care page, choose “Points Adjustment Request” from the drop down and attach a legible copy of your hotel invoice. You can also contact an LHW Worldwide Reservations and Service Center, or send an email to [email protected].

After you complete an eligible stay, your bonus points may take up to ten (10) days to appear in your account. If your bonus points haven’t appeared after that time, you can visit our Customer Care page and select “Points Adjustment Request” under Reason for Contact and provide all required information. Alternatively, you can contact an LHW Worldwide Reservations and Service Center, or send an email to [email protected] to request the points.

Yes, you can purchase Leaders Club points for yourself or as a gift for another Leaders Club member via the Manage Points feature on LHW.com. Leaders Club points can be bought in increments of 1,000, up to a maximum of 50,000 points per year.

You can purchase points to gift to another Leaders Club member through the Manage Points feature of LHW.com. You will need to provide their full name and email address as well as their Leaders Club number.

Eligible U.S. Citi cardholders can transfer their Citi ThankYou ® Points to Leaders Club. Learn more in the Manage Points feature on LHW.com or visit the Citi ThankYou® Rewards - FAQs for eligibility and terms.

Yes, if you have enough points for your intended dates of stay, you can redeem your Leaders Club points for as many rooms as you wish.

Yes, we will request an upgrade for all consecutive nights, however it is not guaranteed. Pre-arrival upgrades are always subject to availability based on hotel occupancy. Especially if the redemption room category is different from the paid room category, it might not be possible to extend the upgrade.

Yes, as long as the cancellation is made before your check-in date, we will deposit the points back into your account. It can take up to ten (10) days for the points to reappear in your account and therefore become available for use with a new redemption booking.

You must call an LHW Worldwide Reservations and Service Center to modify a redemption night booking.

If the redemption nights were booked for a different room category than the paid nights, you may be asked to change rooms. This will be at the discretion of the hotel.

Yes, you'll continue to receive the same exclusive benefits, but your stay will not earn points.

Leaders Club members enjoy access to SIXT - a leading car rental and ride company - at a status appropriate to their membership tier.

For all service enquiries regarding your SIXT membership, Leaders Club members must contact SIXT directly or refer to their Help Center at https://www.sixt.com/help-center