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Here, you will find answers to commonly asked questions about Leaders Club membership information and program benefits.

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Leaders Club/General Membership Information
What is Leaders Club?

Leaders Club is the complimentary guest membership program of the more than 400 remarkably uncommon hotels that comprise The Leading Hotels of the World. As a Leaders Club member, you’ll receive special benefits, offers, and savings when you book through  LHW.com, an LHW Worldwide Reservations and Service Center, websites for select Member Hotels, or your local travel agent. Learn more About Leaders Club.

How do I join Leaders Club?

To join Leaders Club, visit membership sign-up or call an LHW Worldwide Reservations and Service Center. You can also join Leaders Club by visiting websites for select Member Hotels.

What are the benefits of joining Leaders Club?

Leaders Club members receive benefits such as Leaders Club points, pre-arrival upgrades, daily continental breakfast for two, complimentary in-room WiFi, and more. For a complete list of benefits visit the Leaders Club member benefits page.

I recently joined Leaders Club. Will I receive a membership card?

You will not automatically receive a membership card. To view your Leaders Club member number, you can login to LHW.com and view your Leaders Club member dashboard. You can also view a digital version of your member card in My Profile. If you would like to request that a membership card be mailed to you, you can call an LHW Worldwide Reservations and Service Center.

You are not required to show your membership card at hotel check-in to receive your benefits. Each member hotel will be notified of your Leaders Club status in advance of your arrival, in addition to your personal preferences and requirements.

How do I achieve Sterling status?

To earn and maintain Sterling status, you must spend at least USD 5,000 or currency equivalent on the room rate(s) for your eligible stays within a calendar year (January to December). All applicable Sterling benefits will commence on the date you earn Sterling status and will continue through December 31st of the following calendar year. For example, status earned in April 2021 will last through December 31st, 2022.

Will all of the rooms in my reservation receive Leaders Club on-property benefits?

No, only the Leaders Club member’s room will receive on-property benefits. However, you may earn Leaders Club points on up to three (3) rooms per booking.

Can I make a Leaders Club booking from a Member Hotel's website?

You can make a Leaders Club booking from websites for select Member Hotels.

Upgrades
What is a pre-arrival upgrade?

A pre-arrival upgrade is a one-category room upgrade from the room type you reserved that you may request at the time of booking. Simply request your upgrade when you book a stay through an eligible booking channel, and if we are able to fulfill your request, we will confirm your upgrade before you arrive at the hotel. Pre-arrival upgrades cannot be used to upgrade to, or within, a suite category. This benefit is not eligible for rooms booked using Leaders Club points and can only be used in connection with a reservation booked through an eligible booking channel.

I just joined Leaders Club, why don’t I have a pre-arrival upgrade available to request?

As a new Leaders Club member, you must complete a paid stay as a Leaders Club member to receive your first pre-arrival upgrade. During each subsequent year of your membership, you will receive one additional pre-arrival upgrade in January.

How do I use my pre-arrival upgrade?

You can elect to use a pre-arrival upgrade when you are making a reservation on LHW.com or through an LHW Worldwide Reservations and Service Center.

Is there a time limit for when I must request a pre-arrival upgrade for a reservation?

In order to request to use a pre-arrival upgrade, you must make the request at least three days before 12:00 am midnight Coordinated Universal Time (UTC) on the date of your arrival. Requests after this time will not be accommodated.

What is the difference between a pre-arrival upgrade and an upgrade priority at arrival?

With pre-arrival upgrades, you will know if your room has been upgraded before your trip. You will be able to request a room upgrade when making your reservation, and if we are able to fulfill your request, we will confirm your upgrade before you arrive at the hotel. With upgrade priority at arrival, you will know at check-in if your room has been upgraded.

When will I receive a confirmation of my pre-arrival upgrade request?

Our reservation agents will be working on securing your pre-arrival upgrade from the time you request it upon booking your stay until three days before your date of arrival. You will receive an email regarding the status of your pre-arrival upgrade at least three days prior to the date of your arrival, based on 12:00 am Coordinated Universal Time (UTC).

What if my pre-arrival upgrade is not confirmed before my stay?

If we are unable to confirm your pre-arrival upgrade request, we will make it up to you - the pre-arrival upgrade will be re-credited to your account for future use, and you will receive 500 Leaders Club points in your Leaders Club account after you complete your stay.

Are all room categories eligible for pre-arrival upgrades?

While most room categories are eligible, suite category rooms and villas are not eligible for pre-arrival upgrades.

How do I modify a booking with a requested or confirmed pre-arrival upgrade?

You can modify an existing reservations with a requested pre-arrival upgrade on LHW.com or by contacting an LHW Worldwide Reservations and Service Center. However, if your pre-arrival upgrade request has been confirmed you must contact an LHW Worldwide Reservations and Service Center in order to modify the reservation. It may not be possible to apply the pre-arrival upgrade to your modified reservation. You will receive an email regarding the status of your pre-arrival upgrade for your modified reservation at least three days prior to the date of your arrival, based on 12:00 am Coordinated Universal Time (UTC).

Leaders Club Points
How do I earn Leaders Club points?

You will earn Leaders Club points based on your room rate spend at a value of USD 1 = 1 point, excluding room taxes and fees, for every Qualified Stay. Points will be credited to your account after you checkout from the hotel. Additionally, there will be ways to accelerate your points earned through promotions and bonuses.

After I complete an eligible stay, how long will it take to see my Leaders Club points appear in my account?

It may take up to ten days for reward points to appear in your account. If your Leaders Club points haven’t appeared in your account after that time, you can visit our Customer Care page and select “Points Adjustment Request” under Reason for Contact and provide all required information, contact an LHW Worldwide Reservations and Service Center, or send an email to [email protected] to request the points.

How do I keep track of my Leaders Club points?

Keeping track of your Leaders Club points is easy! You can sign in to your account on LHW.com and view your member dashboard. Additionally, you will receive monthly account statements delivered to your inbox.

How many points will I need for a free night?

The number of points required to redeem for a free night vary and are based on the hotel’s published room rates for your intended dates of stay. As a reference, free nights start at 4,000 points.

Do all bookings receive Leaders Club points & benefits?

You will only be eligible for Leaders Club benefits and Leaders Club points when you book a publicly available rate or Leaders Club special member only rate through:

  • An LHW Worldwide Reservations and Service Center
  • Your Leaders Club online account on LHW.com
  • Any travel agent (other than an online travel agent or anysuch travel-related booking website) making the booking through the Global Distribution System or via LHW, as long as they provide your Leaders Club number at the time of booking.
  • Websites for select Member Hotels

Reservations made directly with a hotel are not eligible for Leaders Club benefits and will not earn Leaders Club points.

Do I earn more points when I spend on-property during my stay?

You will only earn Leaders Club points on your room rate spend.

I made a change to my reservation while on-property and don’t see my associated Leaders Club points. What should I do?

If you believe you did not receive Leaders Club points for a qualifying stay, please contact us by visiting our Customer Care page, choose “Points Adjustment Request” from the drop down and attach a legible copy of your hotel invoice. You can also contact an LHW Worldwide Reservations and Service Center, or send an email to [email protected].

How long will it take to see my stay bonus points in my account?

After you complete an eligible stay, your bonus points may take up to ten (10) days to appear in your account. If your bonus points haven’t appeared after that time, you can visit our Customer Care page and select “Points Adjustment Request” under Reason for Contact and provide all required information. Alternatively, you can contact an LHW Worldwide Reservations and Service Center, or send an email to [email protected] to request the points.

Do my Leaders Club points expire?

All points in your account will expire twenty-four (24) months after the last date on which you have earned or redeemed points.

Redeeming Leaders Club Points
How do I redeem my Leaders Club points?

You can redeem points online by logging into your Leaders Club account and booking a reservation at LHW.com or by contacting a voice agent at one of LHW’s Worldwide Reservations and Service Centers.

Can I redeem my Leaders Club points for more than one room?

Absolutely, you have complete flexibility! If you have enough points for your intended dates of stay, you can redeem your Leaders Club points for as many rooms as you wish.

I just booked a multi night stay and used points for one night. Will a pre-arrival upgrade apply to the redemption night also?

While we can’t guarantee it, we will request that the pre-arrival upgrade apply to all nights of a multi night stay, including nights paid with points, as long as they are consecutive. Pre-arrival upgrades are always subject to availability based on hotel occupancy. In situations when the redemption night is for a different room category than the paid nights, it may not be possible to extend the pre-arrival upgrade to the redemption night.

If I cancel my redeemed night, will the points be credited back to my account?

If the cancellation is made before the check-in date, your reward points will be credited back to your account. It may take up to ten days for the points to be credited back to your account to be used toward a new redemption night booking.

How do I modify a redemption night booking?

You must call an LHW Worldwide Reservations and Service Center to modify a redemption night booking.

If I booked a multi night stay with both redemption nights and paid nights, will I have to change rooms during my stay?

If the redemption nights and paid nights were booked for the same room category, you will not have to change rooms during your stay. If the redemption nights were booked for a different room category than the paid nights, you may be asked to change rooms. This will be at the discretion of the hotel.

Will I receive Leaders Club on-property benefits during a redemption night stay?

Yes, you will receive all Leaders Club on-property benefits during a redemption night stay such as daily continental breakfast for two and in-room WiFi.

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