“A good concierge is, first of all, a good listener,” says Jacob Parker, the chief concierge at Maison Albar Hotels L’Imperator
in Nîmes, France. “You need to communicate to guests that you are there for them, and that they can feel confident telling you what they are looking for and that you will have good ideas to share.”
Born in Leicestershire, England, and raised mostly in Brittany, Jacob originally intending to be a flight attendant. To fund his training, he took seasonal work in hotels in the south of France and soon fell in love with hospitality, especially in customer-facing roles. A breakthrough came when he was hired at L’Imperator in 2014 as night manager: “You do everything, see everything, and can really get to know the guests.” When Christophe Chalvidal wanted a chief concierge to help reopen L’Imperator in 2019, he turned to Jacob. “He’s the real deal, and this is the role he was born to fill,” Christophe says.