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Home > Customer Care

Customer Care

RESERVATION HELP   CORPORATE HEADQUARTERS
For USA and Canada: 1-800-745-8883 toll free
For UK, Germany, Switzerland, France, Spain, Belgium, Austria, Ireland, Norway, and Holland: 00800 1010 1111 toll free For all other countries Click here >>


STILL HAVING TROUBLE?

Click here >>

 
The Leading Hotels of the World, Ltd.

99 Park Avenue
New York, NY 10016-1601 U.S.A.
Tel: (1-212) 515-5600
Fax: (1-212) 515-5899
Email: info@lhw.com

Worldwide Sales Offices >>

WORLDWIDE RESERVATIONS & SERVICE CENTERS    

To expedite your reservation, visit the "Reservations" section of our website. If you experience difficulty performing your online booking, please contact us at reservations@lhw.com


For additional reservations information, rates and availability, please contact the Leading Hotels Worldwide Reservations Center nearest you:

    
 

NORTH AMERICA   Back to Top >>
  • United States, Canada, Puerto Rico & U.S. Virgin Islands

    For assistance with Internet bookings: (1-800) 745-8883
    (1-800) 223-6800 toll free Worldwide
    001-866-444-2250 Global toll free
    Fax: (1-407) 681-6141

    Meetings and Groups
    (1-800) 223-1230 toll free

   
  • New York

    (1-212) 515-5820
    Fax: (1-212) 515-5848

  
  • Mexico

    Mexico City
    (52-55) 2122-2770

    Elsewhere
    01-800-0078200 toll free
    Fax: (52-55) 5280-4563


CENTRAL AND SOUTH AMERICA   Back to Top >>
  • Argentina

    Buenos Aires
    (54-11) 4129-0000

    Argentinian Provinces
    0-800-333-4611 toll free
    Fax: (54-11) 4129-0033

  • Bolivia

    800 100 598 toll free
    Fax: (54-11) 4129-0033

  • Brazil

    São Paulo
    (55-11) 3171-4000

    Elsewhere
    0800-014-18-19 toll free
    (55-11) 3171-4011

  • Chile

    800-570-277 toll free
    Fax: (54-11) 4129-0033

  • Colombia

    01-800-700-1376 toll free
    Fax: (54-11) 4129-0033

  • Costa Rica

    0800-054-2036 toll free

  • Dominican Republic

    1 800-751-3353 toll free

  
  • Ecuador

    1-800-300-100 toll free
    Fax: (54-11) 4129-0033


  • El Salvador

    800-6-534 toll free


  • Panama

    011 00800-054-0365 toll free


  • Paraguay

    009-800-542-0009 toll free
    Fax: (54-11) 4129-0033


  • Peru

    0-800-50781 toll free
    Fax: (54-11) 4129-0033


  • Uruguay

    000-4054-256 toll free
    Fax: (54-11) 4129-0033


    • Venezuela

      0-800-100-5606 toll free
      Fax: (54-11) 4129-0033



    AFRICA   Back to Top >>
    • South Africa

      0-800-997-012 toll free
      Fax: (49-69) 664-19-291

    		   

    ASIA   Back to Top >>
    • Hong Kong

      800-96-2518 toll free
      Fax: (65) 6737-7557

    • India

      000800-650-1240 toll free
      From IDD telephones
      000-6517 then follow instructions

      For manual toll free dial (MTF): 6737-9955
      Fax: (65) 6737-7557


    • Indonesia

      001-803-65-6609 toll free
      Fax: (65) 6737-7557

    • Japan

      (81-3) 5551-0101
      (0120) 086-230 toll free (Japan only)
      Fax: (81-3) 5551-0105


    • Malaysia

      1-800-80-1006 toll free
      Fax: (65) 6737-7557

    • People's Republic of China

      Beijing and Shanghai
      10-800-650-0029 toll free

      Guangzhou
      10-800-265-0029 toll free
      Fax: (65) 6737-7557


    		  
  • Philippines

    1-800-1-65-1-0235 toll free
    Fax: (65) 6737-7557

    • Singapore

      (1-800) 737-9955 toll free
      (65) 6737-9955
      Fax: (65) 6737-7557


    • South Korea

      001-800-5210-5131 toll free
      Fax: (81-3) 5210-3805

    • Taiwan

      00801-65-1223 toll free
      Fax: (65) 6737-7557

    • Thailand

      001-800-65-6099 toll free
      Fax: (65) 6737-7557



    AUSTRALIA & NEW ZEALAND   Back to Top >>
    • Australia

      Sydney
      (61-2) 9377-8444

      Elsewhere
      (1-800) 222-033 toll free
      Fax: (61-2) 9223-5372

    		 
    • New Zealand

      0-800-44-1016
      Fax: (61-2) 9223-5372



    EUROPE   Back to Top >>
    • Austria

      00-800-2888-8882 toll free
      0-800-295284 toll free
      Fax: (49-69) 664-19-291

    • Belgium

      00-800-2888-8882 toll free
      0-800-1-21-23 toll free
      Fax: (49-69) 664-19-291


    • Czech Republic

      800-14-20-24 toll free
      Fax: (49-69) 664-19-291

    • Denmark

      00-800-2888-8882 toll free
      800-10123 toll free
      Fax: (49-69) 664-19-291


    • France

      00-800-2888-8882 toll free
      0-800-136-136 toll free
      Fax: (49-69) 664-19-291

      Meetings and Groups
      00800-3028-3028 toll free
      (33-1) 53-67-10-30
      Fax: (33-1) 53-67-10-20


    • Germany

      00-800-2888-8882 toll free
      0800-8521100 toll free
      Fax: (49-69) 664-19-291

      Meetings and Groups
      00800-3028-3028 toll free
      (49-69) 138-85-130
      Fax: (49-69) 138-85-310

    • Greece

      00-800-39-127-0617 toll free
      Fax: (39-02) 6698-6845


    • Holland

      00-800-2888-8882 toll free
      0-800-022-11-23 toll free
      Fax: (49-69) 664-19-291

    • Ireland

      00-800-2888-8882 toll free
      1-800-409-063 toll free
      Fax: (49-69) 664-19-291

      Meetings and Groups
      00-800-3028-3028 toll free
      (44-20) 7290-1010
      Fax: (44-20) 7493-7032


    • Israel

      180-945-4488 toll free

       

    • Italy

      00-800-2888-8882 toll free
      800-822005 toll free
      Fax: (39-02) 669-86845

      Meetings and Groups
      00800-3028-3028 toll free
      (39-02) 65508 206
      Fax: (39-02) 6698-8783


    		 
    • Liechtenstein

      0800-551123 toll free
      Fax: (49-69) 664-19-291

    • Luxembourg

      00-800-2888-8882 toll free
      800-22978 toll free
      Fax: (49-69) 664-19-291


    • Monaco

      0-800-136-136 toll free
      Fax: (49-69) 664-19-291

    • Norway

      00-800 2888-8882 toll free
      800-10125 toll free
      Fax: (49-69) 664-19-291


    • Portugal

      00-800 2888-8882 toll free
      800 780 036 toll free
      Fax: (49-69) 664-19-291

    • Russia

      (7-495) 937-54-37
      Fax: (7-495) 937-54-35


    • Spain

      00-800 2888-8882 toll free
      900-800-217 toll free
      Fax: (49-69) 664-19-291

      Meetings and Groups
      (34-91) 559-17-50
      Fax: (34-91) 547-29-77

    • Sweden

      00-800 2888-8882 toll free
      020-321-123 toll free
      Fax: (49-69) 664-19-291


    • Switzerland

      00-800 2888-8882 toll free
      0-800-55-1123 toll free
      Tessin 0800-554-773 toll free
      Fax: (49-69) 664-19-291

    • Turkey

      00-800-39-9075252 toll free
      Fax: (39-02) 6698-6845


    • Ukraine

      8-800-300-8888 toll free
      Fax: (7-495) 937-54-35


    • United Kingdom

      00-800 2888-8882 toll free
      0800-181-123 toll free
      Fax: (49-69) 664-19-291

      Meetings and Groups
      00-800-3028-3028 toll free
      (44-20) 7290-1010
      Fax: (44-20) 7493-7032



    MIDDLE EAST   Back to Top >>
    • Bahrain

      8000-4086 toll free
      Fax: (971-4) 366-1040

    • Kuwait

      6632-9932 toll free
      Fax: (971-4) 366-1040


    • Qatar

      0-800-971-008 toll free
      Fax: (971-4) 366-1040

    		 
    • Saudi Arabia

      800-897-1488 toll free
      Fax: (971-4) 366-1040


    • United Arab Emirates

      800-532-3464 toll free
      (971-4) 366-1255
      Fax: (971-4) 366-1040


    WORLDWIDE SALES OFFICES    

    For worldwide sales assistance and information, contact your nearest Leading Hotels Worldwide Sales Office.


    NORTH AMERICA   Back to Top >>
    • New York

      99 Park Avenue
      New York, New York 10016-1601 U.S.A.
      Tel: (1-212) 515-5824
      Fax: (1-212) 515-5840
      Kenan T. Simmons, Area Vice President
      The Americas, U.S.A.
      Email: info@lhw.com

    • Chicago

      333 North Michigan Avenue, Suite 1816
      Chicago, Illinois 60601-3907 U.S.A.
      Tel: (1-312) 263-7155
      Fax: (1-312) 263-5045
      Lynne Thomsen Rinkoski, Regional Director of Sales
      Midwest Region, U.S.A.
      Email: lynne.rinkoski@lhw-offices.com


    • Los Angeles

      233 Wilshire Boulevard, Suite 230
      Santa Monica, California 90401-1258 U.S.A.
      Tel: (1-310) 576-7098
      Fax: (1-310) 576-7099
      Nathalie Debonnet, Regional Director of Sales
      Western Region, U.S.A.
      Email: losangeles@lhw-offices.com

    		  
    • Miami

      Carol Maldonado, Regional Director of Sales
      South Eastern Region, U.S.A.
      Tel/Fax: (1-561) 395-8740
      Mobile: (1-917) 435-3742
      Email: carol.maldonado@lhw-offices.com


    • Mexico

      Jaime Balmes 8 - Mezzanine 9
      Col. Los Morales Polanco
      11510 Mexico, D.F. - Mexico
      Tel: (52) 55-2122-2771
      Fax: (52) 55-5280-4563
      Dominique Berthelot, Regional Director, Mexico
      Email: mexico@lhw-offices.com

    SOUTH AMERICA   Back to Top >>
    • Buenos Aires

      Juncal 1311, 1st Floor
      C1062AB0 Buenos Aires, Argentina
      Tel: (54-11) 4129-0010
      Fax: (54-11) 4129-0044
      Daniela Shayo, Regional Director
      Argentina
      Email: sales.buenosaires@lhw-offices.com

    		 
    • São Paulo

      Av. Paulista 949, 12 Andar - Cj. 121
      01311-917 São Paulo SP, Brazil
      Tel: (55-11) 3171-4030
      Fax: (55-11) 3171-4033
      João Annibale, Regional Director
      Brazil
      Email: saopaulo@lhw-offices.com



    ASIA/PACIFIC   Back to Top >>
    • Hong Kong

      Suite 1804, 18th Floor, Wing on Central Building
      26 Des Voeux Road, Central, Hong Kong
      Tel: (852) 2191-9696
      Fax: (852) 2191-9713
      Rosana Mak, Director of Sales
      Hong Kong & Taiwan
      Email: hongkong@lhw-offices.com

    • Mumbai

      Oxford House
      1st Floor, 15-17 N.F. Road
      Colaba, Mumbai 400001, India
      Tel: (91-22) 6665-1023/1064
      Fax: (91-22) 6665-1025
      Fatima Sham, Director of Sales
      India
      Email: sales.india@lhw-offices.com



    • Shanghai

      Suite 501A, Shanghai Centre
      1376 Nanjing Road West
      Shanghai 200040, P.R. of China
      Tel: (86-21) 6279-8951
      Fax: (86-21) 6279-8952
      Jacqueline Ma, Director of Sales
      China
      Email: shanghai@lhw-offices.com

    		 
    • Singapore

      30 Bideford Road, #03-01 Thongsia Building
      Singapore 2229922
      Tel: (65) 6737-6696
      Fax: (65) 6737-7557
      Philip Ho, Vice President, Asia/Pacific
      Magdelene Low, Regional Director
      Asia
      Email: singapore@lhw-offices.com


    • Sydney

      LHW House
      20 York Street
      Sydney 2000, NSW, Australia
      Tel: (61-2) 9377-8400
      Fax: (61-2) 9279-1198
      Kevin Kirby, Regional Director of Sales
      Australia & New Zealand
      Email: sydney@lhw-offices.com


    • Tokyo

      9th Floor 6-14-8 Ginza, Chuo-ku
      Tokyo 104-0061, Japan
      Tel: (81-3) 5551-0085
      Fax: (81-3) 5551-0105
      Betty Ozaki, Regional Director
      Japan
      Email: tokyo@lhw-offices.com

    EUROPE   Back to Top >>
    • Frankfurt

      Berliner Strasse 44
      60311 Frankfurt, Germany
      Tel: (49-69) 138-85-100
      Fax: (49-69) 138-85-140
      Michael Lutze, Regional Director
      Germany, Austria, Switzerland, Central Europe
      Email: frankfurt@lhw-offices.com

    • Kiev

      c/o Opera Hotel
      53, Bohdana Khmelnitskogo Street
      Kiev 01054, Ukraine
      Tel: (38-044) 499-7777
      Fax: (38-044) 499-7799
      Natalie Gurieva, Representative Ukraine
      Email: natalie.gurieva@lhw-offices.com


    • London

      Avenfield House, 118-127 Park Lane
      London W1K 7LH, England
      Tel: (44-20) 7290-1000
      Fax: (44-20) 7493-7773
      Mr. Mathias Saleborn, Regional Director of Sales UK,
      Ireland, Scandinavia & South Africa
      Email: london@lhw-offices.com

    • Madrid

      Victor Andrés Beláunde, No. 6, Oficina 3
      28016 Madrid, Spain
      Tel: (34-91) 55-91-750
      Fax: (34-91) 54-72-977
      Gema Vicedo-Alvarez, Regional Director
      Spain and Portugal
      Email: madrid@lhw-offices.com

    		 
    • Milan

      Via G. Fara, 20 (3rd Floor)
      20124 Milan, Italy
      Tel: (39-02) 669-86131
      Fax: (39-02) 669-88783
      Christine Porter, Regional Director
      Italy, Greece & Turkey
      Email: milan@lhw-offices.com


    • Moscow

      Ulitsa Tverskaya, 16/2
      Stroenie 3, Office 9
      125009 Moscow, Russia
      Tel: (7-495) 933-28-27
      Fax: (7-495) 937-54-35
      Svetlana Samarianova, Regional Director
      Russia
      Email: moscow@lhw-offices.com

    • Paris

      6, Rue Halévy, 5th Floor
      75009 Paris, France
      Tel: (33-1) 53-67-10-10
      Fax: (33-1) 53-67-10-20
      Richard McGinnis, Regional Director
      France and Benelux
      Email: paris@lhw-offices.com

    MIDDLE EAST   Back to Top >>
    • Dubai

      Knowledge Village
      Al Soufouh Road
      Block 2B, Office Number F18
      Dubai, United Arab Emirates

      Mailing Address:
      P.O. Box 500712
      Knowledge Village
      Dubai, United Arab Emirates

      Tel: (971-4) 366-1088
      Fax: (971-4) 366-1040
      Hatem Chatter, Director of Sales
      Middle East
      Email: dubai@lhw-offices.com

    		    

    LEADERS CLUB ASSISTANCE    
    By Email:
    theleadersclub@lhw.com


    By Fax:
    (1-212) 515-5770